Pep Boys in Waldorf, MD, offers a range of auto services including tire repair, oil changes, and comprehensive maintenance for cars, trucks, and SUVs. Customers have noted a recent change in management, with the new manager receiving positive feedback for being honest, friendly, and knowledgeable. Many reviewers appreciated the courteous and professional staff, highlighting timely service and efficient handling of appointments. However, there were some concerns regarding communication about additional issues, as one customer experienced a check engine light that was not addressed during their visit. Despite this, the overall sentiment appears to be favorable, with customers expressing satisfaction with the quality of service and the helpfulness of the technicians. Pep Boys also stands out for accommodating hybrid and electric vehicles, making it a trusted choice for auto care needs in the area.
A very good customer service brought my vehicle in for tires In-N-Out and I appreciate it
May 2026
Great service as far as professionalism. Mary was amazing in communicating suggestions based off my vehicle inspection. Mark was also great at explaining a miscommunication for service repair and was apologetic and made sure my vehicle was completed on time and with care. I appreciate the service I received
March 2026
Great svc. Mary at ck in counter was very knowledgeable, thorough and polite. I was happy when they offered to put all 3 on at no extra charge. The young man who put them on was also very knowledgeable, thorough and polite. I hope PEP BOYS appreciates them.
