Tower Self Storage is a modern facility offering traditional storage, large contractor units, executive office suites, Smart Units with offsite computer data storage, wine storage, and lockers. It is conveniently located within the suburban town center and central business district of Waldorf, Maryland. The facility is consistently described as very clean, well-maintained, and secure, with features like 24/7 secure access. Many customers report a smooth rental process, friendly and helpful staff, and great customer service, with staff taking time to answer questions and show units. The facility feels safe and includes amenities like a mini beverage bar and power outlets inside units. Pricing is considered reasonable. Some criticisms note that conversations with staff are sometimes not heard, leading to occasional delays in fixing issues like broken doors. A past incident involving incentives for five-star reviews is mentioned, which felt dishonest to one customer. Additionally, even some indoor conditioned units can become quite warm. Despite these points, many customers recommend the location and have used it without issue for years.
This place is very clean! I came in the office to ask what the two months free special is all about and the gentleman was very knowledgeable. When I am ready to store my items I will be back for sure!
September 2024
Her customer service is magnificent. She takes the time to help the customer with all the pressures of moving and she deserves a raise.
