Victra is a local Verizon Authorized Retailer offering a full range of wireless devices, accessories, and device protection. The store strives to create the best possible experience with knowledgeable and dedicated consultants. Many customers report receiving excellent and exceptional customer service, with employees described as patient, reassuring, and diligent in following up on issues like promotions and credits. Assistance with transitions from other carriers, trade-ins, and new devices is noted as a smooth process. However, the location is frequently understaffed, leading to long wait times as a single employee manages all customers, which negatively impacts service. Some customers express a desire for clearer upfront pricing on accessories.
Staff was patient and professional. Very helpful and knowledgeable.
May 2025
Big shout out to Alexander! He was more than helpful and patient with all my questions. I'm finally caught up with a new phone and my 1st Samsung watch. Thanks again.
May 2025
Xan provided excellent customer service to me today. By transferring my cell phone account Back to Verizon!! I truly appreciate his time & patience. & Ms. Naugie the general manager
