Victra is a local Verizon Authorized Retailer offering a full range of wireless devices, accessories, and device protection. The store strives to create the best possible experience with knowledgeable and dedicated consultants. Many customers report receiving excellent and exceptional customer service, with employees described as patient, reassuring, and diligent in following up on issues like promotions and credits. Assistance with transitions from other carriers, trade-ins, and new devices is noted as a smooth process. However, the location is frequently understaffed, leading to long wait times as a single employee manages all customers, which negatively impacts service. Some customers express a desire for clearer upfront pricing on accessories.
Portia was very knowledgeable and willing to work with me to get the best deal tharmt my neess
August 2026
Had a great experience there with Kayla the hostess with the mostest she was very welcoming and patient we had ran into a lot of problems on our end trying to switch our numbers over but she was patient and worked with us step by step thank you so much, make sure y’all go visit her! ❤
August 2026
Kayla & her store manager were just awesome. I walked in ready to leave Verizon and they made deals worth my while. They were both friendly & patient. Would recommend
