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February 2024 by A V
Worst CVS. Workers are getting paid to do their job if they don’t like helping customers why even be in the customer service business. Racist employees as well!!
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February 2024 by Wanda Fisher
Customers were very odd acting. Two different sets of three black people were together as if they all needed to be together while shopping for about 2 items. Weird to me and possibly should be monitored due to theft. They were odd.
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December 2023 by Julie Leventhal
Solid location with a drive through. They do vaccines here as well.
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December 2023 by Cory Smith
The CVS health insurance/pharmacy system is just one of many designed to make money by avoiding honoring its commitments by providing medication prescribed by your doctor. Two examples1. Doctor prescribed my child medication, but I received no word about it being filled for over a week, so I called in"Oh, we thought we sent you a notification, but after the doctor spoke to us we did not place the order in the system because we cannot receive this medication""What does 'we cannot receive this medication' mean? Can't you just order it and give it to me?""Well, we can order it but we know that it won't come""Why can't it come? Who decides to look at the order and ignore it?""We don't know"Still not sure what that's about, but what a system where they can take an order from your doctor and then just decide not to order it because of some mysterious, unwritten rule that says the order will be ignored2. I received an unexpectedly high price for a medication. My insurance [CVS/Caremark, incidentally] has been on file for a while"Is that with or without insurance?""Looks like without""Oh, does my insurance not cover it?""No, it does cover it -- but the system didn't process it""How come the system didn't process it""Your CVS card has some rewards on it and the system uses those first and if it uses those it doesn't charge insurance since we can't use both""I'd like my insurance to be charged""OK, the only way I can figure out to do that is to disable all the rewards on your CVS card which I've done now"~~~~~~~Now, to be clear, nothing against the individual employees who work here or at CVS in general. But the CVS system, even if you have CVS drug insurance, is designed to throw up barriers of unwritten, opaque rules so that they don't have to pay what they owe. They hope you give up and they can make a profit -- and, often, that's all you can do. There's no actual way to make a complaint someone will listen to on the system, you just have to roll with it.At least here someone could possibly see the little frustrations CVS insurance/pharmacy is happy to throw at you every day
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November 2023 by Christian Lund
Interacting with the pharmacy is a Kafkaesque experience, as they refuse to offer assistance or answer questions and approach all interactions with active malice and hostility.
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November 2023 by Lucy A.
I had a medical emergency and the pharmacy was able to quickly fill my prescription. The staff was courteous and professional. And the drive-through option is very convenient.
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October 2023 by Patrick Tayman
The allegra allergy medicine has not been on the aisle with the rest of the allergy medicine since April of 2023. You need to order this medicine and get back on the shelf. The other stores have it near you. I get the most respect from this store. But not having this on the shelf tells that there is a problem. It need to be address and make sure to get it back on the shelf.
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August 2023 by Maia Hadi
The experience was pleasant and sales staff was helpful.
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August 2023 by Cheri E.
I don't usually use this CVS as I prefer the one in the Target across the street. Today my daughter's prescription was sent here in error so I went in around 6:45 to pick it up. There was a line at the pharmacy but this pharmacist was a total rock star! As an assistant manned the drive through, the pharmacist was working the counter assisting each person in turn. She was kind and patient as she was answering questions, asking questions and taking care of everyone in the line as efficiently as possible. Kudos!
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July 2023 by Daphne Gerig
The pharmacy has always worked efficiently, calling me and telling me when they have or don’t have my medication in stock, advising me on costs, etc. The general store seems to be stocked well and tidy, and the staff is pleasant. I have no complaints.
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May 2023 by Evelyn Sekajipo
This 5-star is for Chris who did an amazing job with customer service on his evening shift. Since I’ve been in PG County, I’ve had poor customer service experiences in all CVS’. This was my first time at this location and for a change, I had a positive experience. Chris was prompt when I needed assistance, patient, helpful, professional, and kind. Everything a customer looks for when visiting a store briefly. Other team members in the county needs to look at how it’s done here.
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April 2023 by Esteban Arguedas
Worst CVS ever. They should be aware they handle peoples healt, and be more polite, responsive and careing for their customers.
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March 2023 by Renee Williams
Was there yesterday - never experienced such, rude, unprofessional treatment, from the pharmacy staff. I was going to call the store and ask to speak with manangement. But would bet you, she was the manager. Oh well!
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March 2023 by Monica Blundell
I called from home and they said my prescriptions were ready for pick up. I ran over to the pharmacy and they had the gates pulled down. I waited for 15 min and no one said a word to me. Customer service stinks!
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January 2023 by Jillian N.
AWFUL experience when I was in horrific pain. Without my authorization and likely due to an error, my doctor’s office choose this CVS to fill my prescriptions. I’ve never been to this CVS and do not live near it, I listed another CVS as my pharmacy. After waiting hours in pain with no updates on the app, calling my doctor’s office, and figuring out what happened, my doctor’s office said they had corrected the error and that the prescriptions would be filled at my chosen CVS. After waiting even more time, still in terrible pain, for an update on my prescription through the app, I called my chosen CVS and they said the prescription still hadn’t been released from the Hyattsville CVS and that I would need to call them to secure the release. I did, and even though I was polite despite being in horrible pain, the employee was completely unprofessional, very rude, and hung up on me. I’ve worked in customer service so I make it a point to be courteous, keeping my voice low and saying please and thank you. At least it seems she managed to release the prescription properly, much to my shock given everything I had been through to that point. If I could give ZERO stars I would.