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“Stephanie and Autumn are THE BEST! Stephanie is so knowledgable and helpful, and Autumn is the sweetest. They are there for you no matter what you need - new account, new debit card, whatever. I had a charge come through that I forgot about, totally panicked, and called them. Stephanie helped me identify the charge, and even thought I felt a little embarrassed for forgetting she didn't make me feel like I was a bother at all. If you want a bank that cares, this is the place to go.”
“I was dealing with a fraudulent purchase and extremely frustrated when I arrived at the bank until I met the specialist Rachel G. She was AMAZING! So incredibly helpful and delightful to work with. She solved everything with ease and made me comfortable. I highly recommend working with her. She actually turned an awful day into a great one. Thank you Rachel!!”
9AM - 12PM
401 Englar Rd, Westminster
Banks
“Tracy & Daryl were so kind, patient, understanding, compassionate and helpful. Tracy goes above and beyond for her customers. Couldn't have asked for better service. It was like talking to a great friend.”
“I'm a legacy customer of present and past mergers...35 yrs so far. I hate business related heartburn caused by things like banks. But, Truist and their past names have kept me a loyal personal banking client. NICE!!
MY ISSUE: I, like everyone on the planet gets multiple daily email and text hacks, spam, spoofs, phishing, etc. So recently Truist's algorithms suspected an attempt to fraud my account. I applaud them, BUT the way I was notified was a Text that identified them as Truist and the recent transaction. The Text wanted me to acknowledge with a YES if the transaction was legitimate, but when I replied YES, it informed me the message was going to be sent to a random 6-digit Text recipient, like commercials for energy pills, supplements, etc ("Text xxxxxx to receive your free trial supply of junk"). Truist's message was no different, as weirdly similar to the daily scans asking for responses or clicking mystery links, etc. So I didn't, and my card was later Blocked. My App page didn't not show any card issues, so I felt I did a wise thing. Their phone number method didn't recognize me. Eventually I had to drive to a branch to get a real life human to address it. The 6-digit text address was indeed legitimate. MY ISSUE: WHY IN THIS WORLD OF ATTEMPTS TO PHISH AND FRAUD WOULD A BANK OF ALL PLACES ELECTRONICALLY SEND IMPORTANT INFO IN SIMILAR MANNER AS THE SCAMMERS!!!! Treat your clients like they are not up with all your efficiency A.I. tech and changes. I didn't like heartburn!!”
“Super helpful to me and my family.
Lowered rates on vehicle loans.
Made it easy to open accounts
Always a pleasure to go into the Westminster branch.”
9AM - 12PM
444 WMC Dr, Westminster
Banks
“I have been an ACNB customer for years now, and I must say this is my favorite location. Everyone is so helpful and friendly. One person I would like to recognize is Mr. Alvaro Ordonez for his incredible customer service! He walked me through the steps of opening a CD account months ago, and today I cashed it out effortlessly with him. He is very kind and approachable with all your banking questions and needs!”
“Bobby R has been absolutely amazing! He was so patient and diligent while working through some fraud concerns with my account. He’s such a good soul! Thank you Bobby!!!”
“I've always had great service. The staff is excellent. Sometimes they are slow. Everyone needs to realize like everyone else they are also short staffed. They make sure each customer gets the best service. After all they are working with money. Would you want super fast service with mistakes or someone taking the time and giving you accurate great service?”
9AM - 2PM
630 Baltimore Blvd, Westminster
Banks
“Leonardo and Jason both made the experience great from start to finish. I provided the required information to Leonardo, and he quickly got me set up for Jason to take care of my notary. I cannot thank either of them enough for the excellent customer service and professionalism they provided throughout the process.”
“I am reading many negative reviews and wondering if people who have a positive comment just don't bother to post. I have been banking at this branch for decades and have NEVER had an issue with being helped, whether it was tellers, loan servicers, IRA account help, even notary and gold medallion services. Employees have always been knowledgeable, respectful and helpful.”
“The young lady who was working there Nicole Brown was a amazing person she treated everyone amazing and just a good employee she deserves a raise
Name:Anvar ibragimov amazing employee”
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“The entire staff was super friendly and helpful, in particular Mary E. and Stacey J. were wonderful to work with. We came with a bit of a time crunch, and they worked diligently to not only meet our needs but also our time crunch. I highly recommend the Westminster branch of First Financial!”