Women's Clothing in Wheaton, MD

“I will give all my 5 stars to Asia. She not only helped me return my items, which is her only job, but she helped me out emotionally when I wasnt have a good day. She was just there for me when she didnt have to. She took customer service to a whole different level. Im so grateful to her!”

“*** Review of Store Improvements and Internet Desk*** This store has made a lot of improvements in how it presents visually. I was last in it probably 5-6 years ago. Loyal JCP customer of 30 years. The intimates have been moved up from the basement (yay), all sales floors looked neat, clean, and organized, and all clearance items were either hung decently on racks or folded on sets of shelves. Lighting is better, too. Way to go! Cons: (1) The one dressing room for females in the store (2nd floor, Liz Claiborne) was neat in its lobby and the rooms. That's progress. However, 1 star off for a mature male being in the DRooms' hallway and then one of the DRs with a couple of females, maybe wife and daughter? It made me uncomfortable. No men should be in the rooms or hallways! Please post signs at both ends of this DR hallway: admittance is for WOMEN ONLY, have cameras, and patrol. Also, a male in late teens was sleeping on the one chair in the DR lobby. Put some more chairs in there (men can wait there), patrol, and remove anyone sleeping or clearly not doing business. It looks crummy! Good selection of classic but pretty/cute types of styles for adult women, in natural fabrics, are included and a good selection of petites (also online). One star off (I considered two) for your nasty longtimer in the Internet Dept. on Floor 4. Rude. If you come to this store be ready to bring complete paperwork on every Internet item you are returning (even an item JCP sells but is shipped by another vendor) or pull all the order deets up on your phone. My receipt in the shipping bag from the vendor was no good to her. I was treated rudely and dismissively, loudly, while I was 100% polite. I'll never go back. JCP, please train your managers and staff, JCP, on how to treat customers (of ALL demographics) well and what Corporate expects. Many staff here seem to act cold and not care. Try blind shopping. Customers have LOTS of choices of other places to shop. I'd rather drive 45 mins. to a smaller JCP (nicer staff), but I applaud that you have been making changes.”

“Great experience, the customer service is exellent and super nice attention Nery Bonilla thank you all store s they need nice customer service like you. A++++ It is good place to buy all cloches.”

“Great store overall! Friendly people and staff. Especially one of the workers Yasmine, she has such great positive and friendly attitude towards customers, very attentive to customer needs! ?”

“I was very pleased with my experience at JCPenney Salon. Rama did an excellent job styling my hair, and it was a great price as well. The salon is spacious and is located on the 4th floor. I was very happy with my choice to come and expect to come back again soon.”

“Went in on looking for a long Jean skirt it was a young woman talking to someone she didn't speak or greet me at all but the store is well stocked and easy to shop the prices are reasonable I did make a purchase the young lady who checked me out was very nice and professional I totally understand that this is a store for younger women but when someone comes into your place of business you need to greet them at the least I've been in this location twice and it seems to be a hang out for some of your employees but this is lot the only business with this issue I hope it gets better”