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July 2025 by Danny Tobar
Worst experience no one answers the phone it just goes silent or hangs up
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July 2025 by Lisa Garrette
Sucked
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July 2025 by Craig \u0026 Jen Oxyer
Went in July 4th to upgrade our phones. Christine was our customer service representative. She was amazing. We ordered our new Galaxy 25 ultras and some cases and screen protectors. We will be back next week when the phones arrive. I am looking forward to visiting Christine again. Friendly, always smiling and happy to help us. Thank you, Christine! See ya soon.
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July 2025 by Andrew Hall
The employees in the store, at the Avenue, are great! This company however terrible! Outside of speaking to a person at the store, anyone you speak to on the phone is ZERO HELP! Customer Service, I.e. the Not helpful department, can not help with anything you call about. They “accidentally” compromise my information, linking my account with someone else, and then will not fix it. Consumer beware!
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June 2025 by Darnell Burton
I am completely annoyed with xfinity. Fake promo deals. They know how to get you in. But fail to follow the policies that they claim to offer. Xfinity has lost me as a client.
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June 2025 by Dana Morgan
Hour long wait time and then because they were closing they just booked an appointment for another day
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June 2025 by BRIAN HADEN
I went Sunday around noon and found no lines, very friendly customer service and was out in 15 min.
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June 2025 by Brian Botts
Customer service is the worst. The employees are all disrespectful and have extremely poor attitudes. Employee told me to sit down or they will not check me in just to return a piece of equipment.
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August 2024 by Stephanie Rodney Buchanan
Steph was very nice. Wait time is a little then it should have been. But very inconvenient that I couldn't get my controller there.
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August 2024 by Dennis Stallings
They advertise they are a fios center.
they take appointments for fios, but when you arrive for your appointment, your told they can't help with fios
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August 2024 by David “Dave” Brown
My bill keeps rising for no reasons and the equipment will just just not work so I have too go too store too replace equipment and bill is high as it is and it's like pulling teeth trying too get compensated or something off my bill crazy not happy with Comcast this is out of hand and over priced for what is out there too replace with a very small fraction of what Comcast is charging i5 is just ridiculous amd unmoral to humanity when everything is up way too high in price how is anyone supposed too afford these crazy high prices ???
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July 2024 by Joseph
They lie lie lie
Gave me price on phone
For $207 they get here in
Install it tell me 247 .I made
Them take it out.
Don't trust them
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July 2024 by Cynthia Rivelli
Fast service and friendly staff.
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July 2024 by Wilmer Torres
No, there is good service, it takes a long time to serve you.
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July 2024 by Emily A
Check all available options before choosing xfinity. You cannot get ahold of them via phone or chat and if you go to location all they tell you is "you have to call the number" customer retention is pathetic and its a perfect way to get an aneurism from talking to a wall that doesn't actually assist anyone
