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“Exceptional customer service!!! The gentleman got me in and out the door within 10 minutes. Always a plus when I don't have to wait :-) . This location never disappoints, the trucks are always clean, gassed up and ready to go. My local (Waldorf) go to spot when I need a moving truck, big or small.”
“This was the most efficient rental pick-up I experienced with U-Haul. The staff checked me in and had me in the truck I rented within 5 minutes. There was no confusion on the vehicle I rented or delay in processing due to only one employee working at the desk. I will go back to this location if I need U-Haul services in the future.”
“Had a wonderful happy experience at iStorage laplata. Heather was very informative and very sweet. She had a answer to all of my questions and I had a lot. 5 stars. Very satisfied.”
“I’ve never received such thorough, pleasant, above and beyond service at a Uhaul until meeting Mr. Robert Cator. His walk-through of the vehicle left no surprises and made it a very pleasant experience driving such a huge, really new pickup truck in rainy weather. Also, he gave me the benefit of his managerial experience by confirming my insurance choice. Yes, I wanted it, but had failed to check the box online. What a save!!! Also, he educated me about a fridge laid flat needing at least 24 hrs upright before plug in. He didn’t have to tell me that, but he did anyway. He probably saved my sister’s new fridge and my day overall. Lastly, he’s genuinely a really nice gentleman! Who knew a Uhaul experience could be this great?!?! Thank you, Robert, for such a great day! You helped me be successful helping my sister’s family and I am so grateful! We will definitely acquire your services again. Much appreciated!!!”
“Exceptional customer service. Clean truck, easy in and out. I called and spoke with Jennifer about refund/credit for returning truck one day early. She was went the extra mile to text me to remind me to return before 24hrs (added my check-out time on text, so I’ll won’t be charged.”
“Very happy with the rental, I have no complaints the staff both at the reservation of the vehicle and the delivery of the car for my use was superb. Keep doing what you are doing, we had a great experence.”
“Great service, responsive communication, friendly personnel. We did not have to pay at this location, just drop off. But they were helpful and let us borrow a hand truck (dolly).”
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“PER: ALBERT VANDEMARKI've stored at Economy Storage in Waldorf for years. The reasons are: Good values, clean and neat units and surrounding area and of course because of the fine lady that runs the establishment Ms Robin. She is always friendly and a pleasure to deal with. She got me out of a jam once when my battery died. I'll never forget how She had me jumped in just a few minutes. She goes the extra mile.”