“I have been a member of Eastern Panhandle Credit Union since we move to WV in 2001. Great experience through the years and very warm atmosphere! Tina, Heidi, Shelly, and every member of the staff were phenomenal.We have moved from WV to GA in 2017. Since then I have called the Eastern Panhandle Credit Union multiple times needing help. I can't say enough good things about both Tina and Heidi. I am not even actively banking there, but they helped me tremendously!! Every time I had them on the other end, they were very professional and very friendly. Thank you so much for your dedication to make every person feel great!”
“Been with this bank since I was 18 and here I am 28 about to get a loan from them. Got approved ?? definatly recommend this bank also they have direct deposit. ??”
“Great service!! Always such a pleasure to deal with each MVB representative. As soon as you walk in, you are welcomed with a smile and a personal greeting from each person available. They are willing to help you in every way possible. I found this to be true at both Martinsburg locations and the Charlestown location. They make you feel as if you are their only customer. I wish more banks were this way but that is what separates MVB from BB&t and other local banks. Anyone can keep your money and finances but very few places treat you like it's actually your money!! Nothing worse than having to jump through hoops to get what's yours. MVB has really broken the mold!! I'd recommend them to anyone but my enemies. The enemies of send to BB&T”
8AM - 6PM
1861 Edwin Miller Blvd b, Martinsburg
Banks
“Kelly has been so hopeful and solved many of the problems. Thank you.Customer service is horrible. They closed my account without even notifying me even though it was actively being used. Got the account reopened supposedly, had to call multiple times. Everytime I called they never tried to hear what I was saying and would start talking before I was finished saying let me get you this person or that person. Account was finally reopened and got my check deposited. Perfect or so I thought ? go to use my card, it doesn't work. Drive to the ATM did a balance inquiry, it knows my account number but the card is invalid. Explanation please! Needless to say. I'll be closing the account after bills are finalized. In the beginning it was a great bank but I highly recommend you find another big with better communication.”
“This is thee BEST bank around. Customer Service is amazing. I will never deal with another bank. City National you guys rock. Oh, and the fraud department is awesome too. ðŸ˜ðŸ˜”
“This is a full service bank. Has five drive through windows. Has a bank drop off deposit box and ATM. Also has safety deposit boxes. Has free parking and handicap parking and entrance with bathrooms available. Has free checking and interest and non interest savings account.”
“I have been banking with through all its changes in names and have been pleased with the customer service and assistance with all my banking needs. I would recommend this bank to anyone who likes to feel they are banking with a hometown bank.”
“I have been with this credit union for over 20 years and never had an issue with them. The staff at edwin miller are thr best and always friendly. You want a good bank then come to this credit union.”
“I’ve had an account with United Bank for years now and rarely use it, but in a pinch today I needed some documents notarized so I came inside. Hunter was super nice and they were even nice enough to print the documents rather than me going to Office Depot. I’ll keep my account here open thanks to their kindness and the convenience. Thank you!”
“We've been dealing with this bank for over 20 years. I can't believe the difference from our former bank in Maryland. This is the friendliest and most helpful group of people we've ever experienced. I can't speak for all their branches because we've only done business with the Hedgesville branch. It's become like family to us. I can't name all the wonderful people work there but I will mention one. Her name is Virginia. I mention her because she's gone above and beyond to help us since the latest virus. We're senior citizens and it's been extra hard for us to do business. If you want a warm, friendly and caring bank, this is for you. Five stars plus!”
9AM - 5PM
1945 Edwin Miller Blvd, Martinsburg
Banks
“I Was in the Martinsburg office this past week to set up an account and apply for a credit card to build my credit. I had soo many questions and the amazing service from the young lady named Catherine was wonderful. She was very patient with me and gave me all the answers I asked and if she didn’t know the answer she called to get the answer while I was there. I left there feeling secure and happy with all the help I received. I will highly recommend this to anyone that doesn’t understand or is wanting a great bank to work with especially with ms. Catherine.”
“My family and I have always banked with First United, and we have never had any major issues with them. They are very good at what they do and everyone there is so polite and helpful. I’m glad I chose to bank with them.”
9AM - 5PM
148 S Queen St, Martinsburg
Banks
“Great branch with great people! To all the other reviewers that claim BB&T/ Truist has "hidden fees"- no, they don't. All the monthly maintenance fees are explained when you open the account, and you're also given a fee- schedule with explanations of how you can avoid the fees. Another reviewer said that they should call you if you stop having a direct deposit so you know you'll get a fee... how do you think that's possible? Do you think they just KNOW when a client stops having a direct deposit and can call you? That's impossible. Truist has millions of clients, and they don't constantly monitor everyone's accounts. That is YOUR responsibility and not a reasonable thing to ask. This branch has a great branch leader and staff that are always super helpful and friendly!”
“I would prefer online systems way better then in person. That way I don't need to be in the queue for wait .so I can do it from my phone or PC.By far banking and bankers this branch is average. So too be honest online banking is way better.”
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“Makayla is the best!! Excellent customer service!!! She goes above and beyond taking care of customers needs. She is super patient, kind, friendly, helpful and a joy to talk to. A great asset for your team and company!”