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“Alex was a great help. Quick and efficient. Gave the run down on things without even asking. Even was able to get my rate dropped another $5 dollars ! Ask for Alex!”
“Jenn was extremely helpful in arranging our storage units for our out of state move. She is very personable and makes the face of Public Storage on Grove Rd stand out!!!”
“The manager Ashley was incredibly helpful in working with me about my mother who recently passed. And I know she had also been helpful and kind when working with my mom in the past.”
“I came to Extra Space Storage at 1845 Brookfield Court not expecting to speak with anyone because it was just after closing. To my surprise the person on duty, Brock, welcomed me with a smile and answered all of my questions. He went the extra mile and made me feel valued as a customer. I highly recommend Extra Space Storage for their neat and clean facilities, and most of all, their great customer service! Thank you!”
“Had an absolutely Amazing customer experience with Jen today on the telephone. Jen was pleasant, sweet, kind, and understanding. She took time to review my account and explained why my bill increased. She also explained a letter was sent advising increases could happen. After explaining I lost my job she submitted a request to have my rate adjusted back to what it was before the recent rate increase. So thankful for Jen as she provided Excellent customer service. Thanks so much Jen for genuinely caring about me and addressing my billing concerns so quickly! You exemplify top notch CUSTOMER SERVICE! Thanks so much!”
“It was good for the past 20 + years that we held the space the only thing was the rent was very high and the rate kept changing more frequently then I would have liked you should think of maybe having a program for people who had been with you for long times. I was with your place thru three name changes never missed a payment and for the long length of time it should mean something ? maybe..”
“Very pleasant experience with the entire process. Ashley who was the admin assistant guided me through the paperwork and also escorted me from my car to my cube space. Thank you.”
“Go visit Anna at the south street location!! She’ll help you like she did for us. Great intro rate that we were able to secure quick with no high pressure sales techniques.”
“Had a great experience at this location. Shamair was great, very helpful and friendly. I was there earlier than store hours and she helped me right then and there.”
“I needed a larger unit for my equipment, and found this Public Storage. It is conveniently located very close to my shop. The manager there, Shimea, was very friendly and professional. She responded to all my concerns and was helpful to get me acclimated to the process. The price was reasonable, and the communication was great. Thank you for a pleasant experience.”
“Janet, the manager, and I had a series of freakish events happen while I was trying to secure a unit. Rain and storms took out internet and phone at the location, but over 48 hours we managed to stay upbeat and positive and found out we both came from the same part of NJ!!! Kismet and it could have been such a nightmare with a different set of personalities!!!”
“It was a positive experience all around! Speaking with Bob to reserve a unit and then having to change the size at the last minute, he was so kind and helpful. I would highly recommend this company!”
Open 24 hours
12917 Catoctin Furnace Rd, Thurmont
Self Storage
“Ben went above and beyond to make sure I had what I needed to safely get my move done. I really appreciate his personal attention and excellent service. I will never use another Uhaul place and I highly recommend this business.”
Open 24 hours
502 N East St, Frederick
Self Storage
“My car got rear ended and the other driver’s insurance company made the process just truly unbearably frustrating and hard. However, the nicest people at Grimm’s made the experience so much easier and even went so far as to call the insurance company for me and did their best to help me through the process of getting my car moved to a collision center. I so appreciate their kindness during a very frustrating and overwhelming time.”
7AM - 7PM
400-410 Prospect Blvd, Frederick
Self Storage
“Super friendly and helpful staff, the owner Cedric was exceptionally understanding when I needed to change my booking arrangements. Rented a 9' travel/cargo van and it was clean, spacious, comfy.”
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“I had 2 units there. It was a secure gate, so that was one less thing to worry about. The office staff was always helpful. The hours were convenient. I was pleased with their service.”