Acton Ford Service is a reputable and professional business that provides thorough vehicle repairs and maintenance. Customers appreciate the friendly and respectful staff who are transparent about costs and stand behind their work when issues arise. The team handles a variety of repairs, including brake jobs, tie rod replacements, and steering and alignment work, often completing services as promised. Although some customers experienced communication issues or concerns about the quality of certain repairs, the service team has shown willingness to acknowledge and fix problems when they occur. Despite being a busy shop, they make an effort to accommodate customers promptly, even fitting in appointments on short notice. While some customers have had reservations about dealership repairs on complex issues—preferring local shops for certain repairs overall, Acton Ford Service is known for their thoroughness and commitment to customer satisfaction. They may not always be the least expensive option, but their professionalism, honesty, and quality of work make them a trusted choice for vehicle service in the area.
Service team is very helpful. 4/5 stars - prior to 2024, it was impossible to schedule an appointment. In the last year, even without an scheduled time, they have been able to fit me in while I wait
August 2024
Fast. Fair price. Cleared up a small issue post service without issue
May 2024
My original review was far worse due to some communication issues on the part of the service department.
What I will say is Dan acknowledged them and fixed the problem. Can't ask for more than that, credit to the service team here.
