Colonial Chevrolet has garnered positive feedback for its outstanding customer service and knowledgeable staff. Many customers appreciate the personal touch, noting that employees, like Joe and Matt, remember past purchases and make the buying experience smooth and respectful. Several reviews highlight the professionalism and attentiveness of the service team, particularly praising service advisors like Michael Najdi and service manager Bob Fahey for their commitment to resolving issues effectively and explaining necessary repairs. Customers have reported successful resolutions to complex problems, such as fixing a malfunctioning radio quickly and efficiently. However, there is some criticism regarding pricing, with one customer expressing disappointment over the high cost of a tire plug. Despite this, the overall sentiment reflects a strong recommendation for the dealership, with a number of customers indicating their intention to return for future vehicle purchases. The environment at Colonial Chevrolet is described as friendly and customer-oriented, making it a favorable choice for both sales and service needs.
Tire sensor change one, change four. Great continous updates during service progress.
August 2026
The associates were professional and pleasant, answered all my questions and the service was excellent and prompt.
August 2026
Always a great experience here at Colonial Chevrolet of Acton. Bought my last 2 new equinox’s here. Matt, John and Vinny are very helpful and knowledgeable.
