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June 2023 by Mike Day
Bridgett is an asset to the company.!!
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November 2022 by nataly mo
Negative star if i could. Worst customer service ever, my daughter tried to coupon at this location and the cashier told her shes not allowed to coupon their. Mind you she was using mfg coupon and a catalina in 2 transactions. Clearly the cashier was not happy my daughter was saving money. I definitely called corporate for not wanting to show policy and keeped saying we shouldnt coupon and she was going to take the catalina machine aways because its not right that we ate saving money.
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September 2022 by Cassie Feen
Honestly wouldn't return here. Went once, employees overcharging with the manager there for items clearly labled 90% off claiming they can't give it to you for the sale price since they somehow don't know the original price to correct it even though everything was clearly still ringing 70% off. Same thing happened to others in the store. Plus not only did I wait in line for half an hour but it took about that if not longer to sell me only half of the items I had brought up since they wouldnt sell the rest for the correct prices ?
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October 2021 by Maci Clayton
I went in to go get the Summer squad squish mellows and I called before they said they did not have them well I went anyways and the employee went out with every single one and the lady at the counter lied and my daughter who has been collecting them started crying because she lied right to her face this is a very bad place to not go they lie
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June 2021 by Omar Silva Charbonier
I’ve never seen a Walgreens’s Pharmacy so disorganized like the one on Springfield St, Agawam.They do have enough employees (I’ve seen 5 behind counter) and yet no one picks up the phone plus these employees have NO knowledge of pharmaceutical services! Terrible services at this Walgreens’s Pharmacy which may cause dangerous consequences. I had an incident with my mother who’s diagnosed with Lewy Body Dementia and high risk Diabetic however the person who picked up the phone at pharmacy didn’t have a glue what dementia and diabetic was?. It took 3 rides to pharmacy, several long wait calls to end up with no meds because the person who answered the phone misinformed me the actual problem and said to come pick up med.The issue was an insurance denial for new med, because PCP wrote script for a “brand name” which Walgreens were charging $1,000 for it. The employee at this pharmacy never mentioned this when speaking with her.I immediately called the PCP to request to write another script as simple as that but since it was after office hours I’m waiting for that call…
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April 2021 by Pawzandclawz Vlog
I went in to go get the Summer squad squish mellows and I called before they said they did not have them well I went anyways and the employee went out with every single one and the lady at the counter lied and my daughter who has been collecting them started crying because she lied right to her face this is a very bad place to not go they lie
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March 2021 by Joshua merrifield
OMG This place I don't what time u call Nobody ever picks the phone I just spend 13 minutes waiting for someone, This not just today it happens its all the time, they have 3 to 4 workers in ghere! Theres No Reason that one of them can't answer the phone!!! Not to mention the computers need update there super slow just any one of the employees
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October 2020 by Jonathan Bruyette
The photo department is lazy. I went in to have a sd card put on a cd and well she says its not working but you could clearly see she just couldnt be bothered to do it. Not even an hour later my sister goes in and someone different was working and did what i was looking to get done. My sister asked if it was broken and the man replies "NO NOT AT ALL" . So here i stand the photo department stinks and the lady is lazy if you dont want to do your job then stay home
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November 2019 by Wanda Farnum
Employee working at counter for pictures developing was completely incompetent to say the least. They lost my pictures and Don't know anything! I'm extremely disappointed with the lack of help finding what happened to my pictures as i can't redo my sons wedding.
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July 2019 by Lady Mel
The Walgreens Pharmacy on Springfield Street in Agawam has a long wait time if you calling the pharmacy. I waited over 30 mins and the. The call drop. I call back and there are always two calls ahead that’s ridiculous. Walgreens needs to do better with its phone system.
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May 2019 by Karen Collins
The Walgreens Pharmacy on Springfield Street in Agawam has a long wait time if you calling the pharmacy. I waited over 30 mins and the. The call drop. I call back and there are always two calls ahead that's ridiculous. Walgreens needs to do better with its phone system.
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February 2019 by Melissa B
Edit: Pharmacy quality/customer service has plummeted. Employees aren't knowlegable about common medications. Inexplicably, prescriptions simply "don't make it" from doc's office. This means confusion and multiple trips. They run out of medication, (how is this possible @ a pharmacy?). They simply let it go unless you call. Customer forced to listen to annoyingly long automated "helper." Customer only gets info regarding the med. if they continue to call back. This isn't helpful. It's poor customer service.
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December 2018 by jen lynxs
Love it here always a helping hand
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December 2018 by Luisa Diaz
Donde mejor me han dado un exelete servicio amables y atentos.....gracias
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April 2018 by Pantson DaGround
This Walgreens is the bees knees. Staff is helpful and cashiers are very friendly. Ben is the best! I often find good deals here, like the really low clearance prices. I like that they get cool exclusive toys. There's a Redbox our front which is handy. It's a convenient store to visit whether you need milk or to develop photos.