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“Under new management now I believe.
Great service overall and we picked up the car efficiently, without any fuss. He gave us a few options, and we went for a new Jeep GC 4xe - which was brilliant.
Dropped off at Portland ME Airport, which took seconds and again, no fuss.”
“Stephanie is awesome she really helped me out and explained Everything to me In a professional way. I’m so happy that a new company has purchased this from Xtra Space because they were horrible and I was about to move my storage units out of here, but Stephanie convinced me to stay and we need / you need more people like her working for your company.
I hope this new company (Secure Space) runs this storage company better than Xtra Space did. Thanks Stephanie.
Sam-”
9AM - 5PM
25 Conn St, Woburn
Truck Rentals
“I recently rented a storage unit at Stor-U-Self in Woburn, MA, and the experience couldn’t have gone more smoothly. This was my first time arranging a storage space, and I wasn’t sure what to expect—but thanks to Michal, the process was easy and stress-free from start to finish.
Michal was friendly, knowledgeable, and incredibly patient, taking the time to explain everything in detail and answer all of my questions. He made sure I fully understood the rental terms, access procedures, and payment options before moving forward. His thoughtful and professional approach gave me complete confidence in my decision.
The facility itself is clean, well-maintained, and secure, with easy access and excellent organization. You can tell the staff take pride in keeping everything in top shape.
Overall, I highly recommend Stor-U-Self Woburn—especially if it’s your first time renting storage. Thanks to Michal and the team, what could have been overwhelming turned into a smooth, positive experience!”
“very helpful staff at this location. thought this was going to be the hardest part of moving, but they really made it simple. would absolutely use them again in the future.”
“Appreciation for Exceptional Customer Service
Dear UHAUL ,
I wanted to take a moment to express my sincere gratitude for the outstanding customer service I received during my recent rental experience at your location at 34 Broadway, Malden, MA 02148.
On the day of my rental, I encountered a situation that required some changes to my reservation. Although I called the office just 10 minutes before closing at 5:50 PM, Ms. Yalixa answered my call promptly and listened attentively to my request. After understanding my needs, she kindly put me on hold to consult with her manager, Ms. Bonnie Aliberti. Within just a few minutes only , Ms. Yalixa came back with a perfect solution to resolve my situation.
I truly appreciate how both Ms. Yalixa and Ms. Bonnie worked together to ensure that my rental went smoothly, even at the last minute. Their professionalism, patience, and willingness to help made my rental experience an unforgettable and positive memory.
Thank you, Yalixa and Bonnie, for your excellent service. I will certainly keep your company in mind for future rentals and recommend it to others!
Warm regards,
Laith”
7AM - 8PM
124-126 Eastern Ave, Malden
Truck Rentals
“I work for a local org that deals with a variety of different storage companies. When I tell you that this was the best customer experience I've ever had, I mean it. Xavier at the front was assisting multiple people at once, efficiently and effectively helping everyone in line and getting them on their way. We will be looking in to working exclusively with U Haul storage simply because of how incredible this experience was. Thanks again.”
“I recently had an outstanding experience with this Enterprise Truck Rental in Chelsea, MA! I want to give a special shoutout to the manager, Hanna, who truly went above and beyond to assist me with my truck rental needs. From the moment I walked in, it was clear that she was incredibly customer-oriented and accommodating.
Hanna took the time to understand my requirements and provided invaluable advice on the best options for my situation. Her friendly demeanor and willingness to help made the entire process seamless and enjoyable. It's rare to find such exceptional service, and I genuinely appreciate her efforts!
If you're looking for a reliable truck rental service with outstanding customer support, I highly recommend this location. Thank you, Hanna, for making my experience so positive!”
“I had a great experience! The man who received the truck was very helpful and kind- he went above and beyond by inflating a tire on my vehicle- I was very impressed by his kindness. The lady inside the store where I needed to purchase tape was radiant and delightful ! I would highly recommend this location”
“very helpful staff at this location. thought this was going to be the hardest part of moving, but they really made it simple. would absolutely use them again in the future.”
“Thanks to Oliver H, who made my uhaul experience efficient and pleasant.
Very knowledgeable and, patient and helpful!
He definitely deserves recognition and a huge pay raise!
Oliver...you made my day!
Thank you!
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“The associates at this location were the best I’ve experienced. After my rental, I went into the store for more boxes. I heard one client, who was on the phone, ask if the lines were recorded because he wanted whomever was listening to know the associate deserved a raise. I concur.
It was 19 degrees and after doing all of the self check out in the frigid cold, the truck I was assigned wouldn’t start. Completely frustrating. Fortunately, the associate had just arrived that morning. She turned what was beginning to be terrible experience, into a good one. She made sure I had a clean, working truck, which I so appreciated.
They all work as if they are the owners. You can’t ask for more than that.”
“Al was very helpful with my U-Haul truck rental! He went out of his way to make sure I got everything I needed. Highly recommend! (Also a great place to support local for all your hardware needs)”
“An overall great experience. Easy in, easy out. The owner was easy to work with and provided great customer service. I know I appreciate a business that gives the customer the benefit of the doubt. Will be back to this location again in the future.”
“Best Rental experience in and out no long waiting and the guys at front desk was very professional and helpful and prepared to get me in and out knowing I was on a time crunch”
“Ryder in South Boston has been a great partner for us for the last 20 years but especially in the last year and a half with the covid pandemic. We’ve counted on Ryder more than ever with the many changes and challenges this year and Ryder, and Nick and Matt in particular always come through with solutions to our logistics needs. They’re always great to work with and great and quick responses!”
“The guy doing the gas on March 30th 2023 at 9 am is great very respectful and on point the most out of anybody I've dealt with over the years. He even willingly cleaned my mirrors without asking. Great service from this employee. Give this guy a raise.”
“One of the best places to rent your truck. Sean Antonson. Is really good representative Great person great customer service also Nicholas Mason it's a great dude that person is specifically is one of the sweetest funny and great employees in that particular area if you want to rent the truck fast easy and feel about a great service make sure you go pensky of Medford I'm looking for Nicholas Mason and Sean Antonson.”
“I had the most pleasant experience ever renting a truck and, John the general manager, was such a nice person and very helpful. He even gave me a coffee and empanada after my long day of moving. Two thumbs up”
7AM - 8PM
150 Fairmount Ave, Hyde Park
Truck Rentals
“First, I downloaded the app. I was able to easily reserve the U-Haul truck through the app. I went into the U-Haul location on Fairmount Ave, Hyde Park. The sales rep was professional, knowledgeable and pleasant to deal with. I highly recommend this location!”
“Good old fashioned customer service! Thank you Hector ?
It’s been a crazy week. Things just got a little better thanks to Hector. I have had mixed experiences with U-haul in the past. This particular location is top notch.”
“I am based in Saugus and have gone to this U-Haul multiple times for various reasons. Nathan is always there to help me and has an amazing customer first mentality. I truly appreciate his help and want to give him the recognition he deserves”
“We rent from Ryder in South Boston at least twice a month. Every rental is flawless and the team always gives excellent customer service 100% of the time. I highly recommend this location.”
“Exactly what I was looking for. Very friendly and knowledgable staff member. Was able to pick-up a trailer at 8:30am on a Saturday, and then drop it off after-hours closer to midnight. Overall good value.”
“Excellent service! The on-site manager volunteered to help search for a parking sticker, which I accidentally left in the cargo van. She managed to find and keep it for me to pick up the next day.”
“I am based in Saugus and have gone to this U-Haul multiple times for various reasons. Nathan is always there to help me and has an amazing customer first mentality. I truly appreciate his help and want to give him the recognition he deserves”
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“The people at the location were helpful and good at their job. The U-Haul app is a nightmare. The truck itself was falling apart. The brakes were clearly on their way out. The only saving grace to the experience were the two gentlemen who took care of me when the app failed repeatedly to check me out and check me in.”