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“Under new management now I believe.
Great service overall and we picked up the car efficiently, without any fuss. He gave us a few options, and we went for a new Jeep GC 4xe - which was brilliant.
Dropped off at Portland ME Airport, which took seconds and again, no fuss.”
“Stephanie is awesome she really helped me out and explained Everything to me In a professional way. I’m so happy that a new company has purchased this from Xtra Space because they were horrible and I was about to move my storage units out of here, but Stephanie convinced me to stay and we need / you need more people like her working for your company.
I hope this new company (Secure Space) runs this storage company better than Xtra Space did. Thanks Stephanie.
Sam-”
8AM - 4PM
25 Conn St, Woburn
Truck Rentals
“I recently rented a storage unit at Stor-U-Self in Woburn, MA, and the experience couldn’t have gone more smoothly. This was my first time arranging a storage space, and I wasn’t sure what to expect—but thanks to Michal, the process was easy and stress-free from start to finish.
Michal was friendly, knowledgeable, and incredibly patient, taking the time to explain everything in detail and answer all of my questions. He made sure I fully understood the rental terms, access procedures, and payment options before moving forward. His thoughtful and professional approach gave me complete confidence in my decision.
The facility itself is clean, well-maintained, and secure, with easy access and excellent organization. You can tell the staff take pride in keeping everything in top shape.
Overall, I highly recommend Stor-U-Self Woburn—especially if it’s your first time renting storage. Thanks to Michal and the team, what could have been overwhelming turned into a smooth, positive experience!”
“Had a great experience at this U-Haul location. Shahid went out of his way to help, and his kindness and generosity really stood out. This location is lucky to have someone like him, customer service like that makes a real difference.”
“Ive moved a couple times using this location and had a storage unit here for a period of time. The manager Bonnie is exceptional, and her staff follows that lead. From my experience everyone here is friendly, knowledgeable, explains the process and cares about the outcome of your experience. Would recommend coming here even if it isnt the closest location!”
7AM - 7PM
124-126 Eastern Ave, Malden
Truck Rentals
“I work for a local org that deals with a variety of different storage companies. When I tell you that this was the best customer experience I've ever had, I mean it. Xavier at the front was assisting multiple people at once, efficiently and effectively helping everyone in line and getting them on their way. We will be looking in to working exclusively with U Haul storage simply because of how incredible this experience was. Thanks again.”
“I recently had an outstanding experience with this Enterprise Truck Rental in Chelsea, MA! I want to give a special shoutout to the manager, Hanna, who truly went above and beyond to assist me with my truck rental needs. From the moment I walked in, it was clear that she was incredibly customer-oriented and accommodating.
Hanna took the time to understand my requirements and provided invaluable advice on the best options for my situation. Her friendly demeanor and willingness to help made the entire process seamless and enjoyable. It's rare to find such exceptional service, and I genuinely appreciate her efforts!
If you're looking for a reliable truck rental service with outstanding customer support, I highly recommend this location. Thank you, Hanna, for making my experience so positive!”
“I have rented trucks twice here to move around Cambridge twice and it has been great. If you need anything, then talk to Israel. He is a super helpful and gets it sorted out for you.”
“According to my U-Haul account, I've rented 10' and 15' trucks here in Jan 2025, Feb 2025, and Nov 2025. No issues with any of those transactions though I will say that the employees were not particularly memorable.
I recently came for some cheaper-than-Home-Depot moving boxes and was in and out in under 5 minutes since I knew how many of each I wanted. The man behind the desk even helped bring the boxes out to my car.
I returned a week later with my original receipt to return the boxes I didn't use. The manager was not there so I was told to leave my information and the refund would be processed once the manager got in. I checked my credit card transactions a few hours later and got the refund.”
“The customer rep was wonderful. Efficient, friendly and customer service focused. She deserves a recognition and was a big reason why my experience was very positive.”
“very helpful staff at this location. thought this was going to be the hardest part of moving, but they really made it simple. would absolutely use them again in the future.”
“Al was very helpful with my U-Haul truck rental! He went out of his way to make sure I got everything I needed. Highly recommend! (Also a great place to support local for all your hardware needs)”
“The associates at this location were the best I’ve experienced. After my rental, I went into the store for more boxes. I heard one client, who was on the phone, ask if the lines were recorded because he wanted whomever was listening to know the associate deserved a raise. I concur.
It was 19 degrees and after doing all of the self check out in the frigid cold, the truck I was assigned wouldn’t start. Completely frustrating. Fortunately, the associate had just arrived that morning. She turned what was beginning to be terrible experience, into a good one. She made sure I had a clean, working truck, which I so appreciated.
They all work as if they are the owners. You can’t ask for more than that.”
“I had the most pleasant experience ever renting a truck and, John the general manager, was such a nice person and very helpful. He even gave me a coffee and empanada after my long day of moving. Two thumbs up”
“Best Rental experience in and out no long waiting and the guys at front desk was very professional and helpful and prepared to get me in and out knowing I was on a time crunch”
“Ryder in South Boston has been a great partner for us for the last 20 years but especially in the last year and a half with the covid pandemic. We’ve counted on Ryder more than ever with the many changes and challenges this year and Ryder, and Nick and Matt in particular always come through with solutions to our logistics needs. They’re always great to work with and great and quick responses!”
“The guy doing the gas on March 30th 2023 at 9 am is great very respectful and on point the most out of anybody I've dealt with over the years. He even willingly cleaned my mirrors without asking. Great service from this employee. Give this guy a raise.”
“One of the best places to rent your truck. Sean Antonson. Is really good representative Great person great customer service also Nicholas Mason it's a great dude that person is specifically is one of the sweetest funny and great employees in that particular area if you want to rent the truck fast easy and feel about a great service make sure you go pensky of Medford I'm looking for Nicholas Mason and Sean Antonson.”
“Exactly what I was looking for. Very friendly and knowledgable staff member. Was able to pick-up a trailer at 8:30am on a Saturday, and then drop it off after-hours closer to midnight. Overall good value.”
“We rent from Ryder in South Boston at least twice a month. Every rental is flawless and the team always gives excellent customer service 100% of the time. I highly recommend this location.”
“I am based in Saugus and have gone to this U-Haul multiple times for various reasons. Nathan is always there to help me and has an amazing customer first mentality. I truly appreciate his help and want to give him the recognition he deserves”
7AM - 7PM
150 Fairmount Ave, Hyde Park
Truck Rentals
“I had an amazing experience renting a truck from here! The staff was super friendly and made the whole process so easy. Everything was clean and ready to go, which really took the stress out of my move. Highly recommend!”
“Good old fashioned customer service! Thank you Hector ?
It’s been a crazy week. Things just got a little better thanks to Hector. I have had mixed experiences with U-haul in the past. This particular location is top notch.”
7AM - 7PM
985 Massachusetts Ave, Boston
Truck Rentals
“The employees in this location are nice and friendly and very helpful. I will recommend friends and family to come to this location. Thank you for your helping me make my moving easy.”
“Justin and his team are always extremely helpful and provide amazing service. I go to muffler mart for all of my U-haul rentals, oil changes, tires, inspection and pretty much anything my car needs! Always incredible and i've referred friends and neighbors and all say the same !
Things that may be helpful after reading some other reviews and from personal experience!
- Check closing times, if you book a U-haul for self pickup after they close they won't be able to add things like Dollies etc.
- If you do self pickup and keys aren't there .. most likely the person before you dropped it in the return box and not in the lockbox
- I have had internet issues trying to pick up a self pickup up u-haul, I called u-haul and they were able to help me out.
- Pick up around the time you noted for self pickup or you'll have a hard time changing it when you actually pick up or the van/truck can be rented by someone else ( ?, that was my fault!)”
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“Amazing staff. I have rented from various Uhaul facilities around the country and the service we received the other day from Chris and Jahn was far superior to the service provided by any other U haul employees. They were friendly, patient, knowledgeable and helpful. They made us feel like valued customers and were so accommodating. If you need a rental in Boston, be sure to use this facility and ask for Chris and Jahn, you will not be disappointed.”