The UPS Store #0472 in Amherst, located in Newmarket Center, provides a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. It is a locally owned and operated business dedicated to helping customers with their mailing needs. Customers appreciate the quick and efficient service, noting that packages can be handed off easily with a receipt provided immediately. However, some reviews mention long lines and a single staff member managing the store, which can create a stressful environment. The staff member is often described as focused on getting the job done, sometimes appearing unprofessional or preoccupied, but generally courteous. Many customers have expressed understanding and support, emphasizing that the employee works hard, multitasks, and should not be judged harshly. Overall, the store is appreciated for its helpfulness, despite occasional wait times and staffing challenges.
If UPS cares about its customers, the person working this store would’ve been fired a long time ago. The guy seems to hate being there and is very passive aggressive for no apparent reason. Its a bad experience every time I go there.
May 2026
I continue to be disappointed by the customer service at the Amherst UPS store. The primary employee at this location acts unwelcoming toward customers and often makes women and college students uncomfortable. At this point, I try to take the advice I have heard him give customers in line: go to Staples.
May 2026
I think the person who works here finds joy in making people wait 15 mins to drop off a package.
