The UPS Store #0472 in Amherst, located in Newmarket Center, provides a variety of services including packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, and faxing. It is a locally owned and operated business dedicated to helping customers with their mailing needs. Customers appreciate the quick and efficient service, noting that packages can be handed off easily with a receipt provided immediately. However, some reviews mention long lines and a single staff member managing the store, which can create a stressful environment. The staff member is often described as focused on getting the job done, sometimes appearing unprofessional or preoccupied, but generally courteous. Many customers have expressed understanding and support, emphasizing that the employee works hard, multitasks, and should not be judged harshly. Overall, the store is appreciated for its helpfulness, despite occasional wait times and staffing challenges.
Very poor customer service. The staff’s attitude was disappointing and unprofessional.
September 2026
Understaffed and inefficient. Worst UPS store ever.
July 2026
I honestly dread when I have to go this store, and it surprises me with all the bad reviews that this man is still allowed to work there. He is so incredibly rude to everyone and is always super annoyed when costumers come into the store as if he is now being inconvenienced
