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December 2023 by Meghan Dickinson
Horrible experience. Needed to ship a package on a Saturday. The line was out the door and the guy behind the counter was nowhere to be found for a good ten minutes. When he finally came out, he took his sweet time and seemed to be handling his daily store duties between each customer. After a half an hour of being there and only moving up two people, I went to the post office down the street. It’s right after the holidays so I understand it being busy, but the employee should have been hustling. I guess this is just the case nowadays - can’t get anyone to care about their work.
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December 2023 by Rong Fan
I’ve noticed that this store always has a long line whenever I visit, and there’s usually just one person at the counter. Probably pretty stressful for people who work there to see there is always a long line.I don’t think the guy working there is intentionally rude; it seems like he’s focused on getting the job done with minimal social interactions, or the need of being nice or extra nice.
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December 2023 by brian peters
AVOID - DO NOT GO! - 140 negative reviews - all about the one rude employee who is an absolute nightmare to deal with. “Owner” responds to reviews with no serious intent to change the environment at the location. AVOID AT ALL COST - Vote with your dollar. Drive to another location.
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December 2023 by Joey Albano
I would give zero stars if it were a option. There full time employee is a absolute jerk. He constantly sends me to staples. The owner refuses to fix his printer so customers are unable to print labels. I moved here three years ago and it's been the same story the entire time. I absolutely recommend taking the time to go somewhere else. The store never has any staff and the one employee is horribly rude. Not to mention the owner won't fix the printer because it's cheaper for him not to
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December 2023 by John Pham
Owner refuses to scan in Mobile codes for shipping, and then wants to charge over $2 to print labels. It is better to go an extra 30 miles north to the UPS store there. Not worth dealing with the rude behavior and blatant disrespect.
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December 2023 by Jenny Citarelli
The 1.8 star rating prepared me well for the infamous “rude guy.” Felt bad for the poor 2nd employee there who was very friendly and trying to do their best with such a dismissive and rude supervisor.What doesn’t help is that they only have 1 card reader for transactions. Caused a huge unnecessary line and wait while I was there. Cmon just get a second reader….
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October 2023 by Zach Shust
Paul is miserable, always has been and probably always will be. I don't know how he has a job still. It seems lately he has extra phoned it in, now just telling people who he does not want to put any effort into to go to Staples instead. The store is great any time anyone else is working, but it is not worth the risk. I have seen people leave the store nearly in tears after dealing with him.
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August 2023 by Israel Moyston
Was met by rude staff that aren’t very helpful and give an attitude when you don’t know the dos and don’ts of shipping items. That’s why we come here. But the clerk looked like he was ready to blow a gasket if he had to work his job any longer. Anyways he told me to go to staples because their customer printer is down and they can ship ups stuff for you anyways. So lesson of the day is: when you think of shipping don’t bother with ups.. just go straight to staples lol
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June 2023 by Richard Thomas
Horrible customer service, thin male balding person, ? owner is always grouchy, condescending and often insulting to his customers. Last straw, will now drive an extra 12 miles to a different town/ UPS store just to avoid this creep, there are complaints on yelp going back 9 years all saying roughly the same thing as well
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May 2023 by Christopher Yue
Very rude staff. I encountered the man the other reviews were talking about. It wasn’t just with me, it was with every customer that came in during the short time span I was there. That says a lot about this guys attitude and all the other reviews just confirms it. Seems like this UPS store doesn’t think he’s a problem from the replies they gave.
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May 2023 by Anonymous Reviewer
First of all I am not a relative -The man that everyone is talking about in the reviews was very courteous and did the job required.Sure he's a little preoccupied at times and may seem a little unprofessional. But guys we're talking about a UPS store! He's always by himself and has to multitask. Stop being so entitled and judging other people. I've seen many people be rude to him. Try being kind to him like I did. Ask him how his day is going you don't know what other people are going through.
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May 2023 by Matt Morrill
I see a ton of reviews of people crying and complaining about the guy that works there, I have never had an issue with him and I go in there pretty regularly. Cut the guy a break, not everyone is going to do their job with a smile on their face
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March 2023 by Reilly Jodoin
I honestly wish I could rate this UPS store at a zero. This is the absolute worst one I’ve been too. I have to go here often for work and the baldish guy is SO rude. Does not look at you, is not helpful and is VERY slow with each persons packages. I’ve sat there for over 20 minutes multiple times waiting for him to be done with the other 5 customers ahead of me. He does not have good customer service at all and I’m not sure why he still works here after reading all the comments from a few months ago as well. I just heard about the staples down the street from there having UPS. I will be going there from now on. Absolutely horrible they haven’t done anything yet about this.
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March 2023 by David “mopar572hemi”
Found out that this store is a Franchise and not owned by UPS. Instead it's someone else who owns it. So whoever is above Paul must be family or friends because how he is still there is beyond me. But still UPS needs to step in. Paul is very lucky I was not there when he was rude to my mom.
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March 2023 by Carolina Davis
I just started a small business and need to ship things often, several times there was a nice older gentleman named Paul who was very kind and smiling and helpful. It was a smooth transaction, quick and easy and I'll definitely be back to do more buisness.
