Homewood Suites by Hilton Boston offers a typical experience with nice rooms featuring small, useful kitchens, ideal for extended stays. Many guests found their rooms clean, well-maintained, and comfortably spacious with pristine bathrooms. The complimentary breakfast is frequently highlighted as excellent, with friendly and cheerful staff managing the service. Overall, the hotel staff is often described as polite, helpful, and exceptional. However, experiences vary. Some guests reported issues with room layouts, unpleasant odors, or overly humid conditions. A notable drawback is the location, which is not within walking distance to shopping or dining. While the hotel does not serve dinner, the positive aspects of the breakfast and generally good service lead many to recommend it over other area hotels.
Estefany at the front desk was outstanding. She was friendly, professional, and very helpful throughout my stay. Her excellent customer service made the experience even better. Thank you, Stephanie!”
May 2026
Helpful staff at front desk. The breakfast has good variety and is vegetarian friendly.
May 2026
We has a great experience. Sima in the breakfast area was phenomenal. Other employees that stood out were Sthephani, Estefani, and Jaralyn they had awesome customer service, they were extremely accommodating. I would stay here again without hesitation & highly recommend it.
