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December 2023 by Madelyne Aguilar
Manager customer service is reallyBad they stole my clothes from the laundry and manager never got a call back.But the Sima breakfast lady she is only one that made my stay for a month lovely.
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December 2023 by Dante Sanaei
Decent hotel! Not dirty and adequate space. The lady handling breakfast was extremely nice and cheerful. She made the stay more
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December 2023 by Jaime Rodriguez
The layout of our king room didn’t quite make sense but w.e. Room kinda stunk as well. Breakfast was great tho and the breakfast lady was super sweet and friendly. The service was exceptional.
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November 2023 by David Piesco-Putnam
Extremely rude manager. Our room was not ready at four and the manager had nothing but an attitude. We were forced to get ready for the wedding while house keeping was still working in the room. No effort to help resolve the issue from the staff.
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November 2023 by Dianna Williams
Typical Homewood Suites. Nice room, with small kitchen. It's been a while since I've stayed at a Homewood but this one did not serve dinner, only breakfast.
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September 2023 by Jerid Grelecki
The room smelled bad. The hotel in general did not seem particularly clean.The sofa bed my kids were supposed to sleep in had no sheets and a large red stain in the middle.There was a half smoked joint sitting out in the bathroom which my seven year old daughter was the first to find.And to top it off they charged my credit card twice. Required multiple calls and time on the phone to get refunded.Messaged Hilton corporate about the stay but nobody seems to care.
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September 2023 by Chris Smith
If you’re working in the area, this is one of the better places to stay, unfortunately.Well worn and poorly maintained property. Mediocre supply of dishes in the kitchen, no hot water in kitchen sink. Most of the fixtures are worn and poorly installed. Vent fan not working, just all around poorly maintained.Unfortunately there’s not much else in the area?♂️Walkability: Lots of nature to walk around and see, unfortunately not much of anything else ?♂️
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September 2023 by M V
We’ve been Hilton honors members for over 7 yrs and rarely had a disappointing experience till now. They cancelled our stay, even when we notified of our delayed flight. They moved us 20 mins away & didn’t give us any waivers for the new stay. We had 2 separate reservations separate days. The 2nd stay, couple days later, I went to check in & the receptionist (evening shift) was rude & on her cell instead of attending to me. She never smiled & gave me a mean look. I saw her again a day later in the hall & she gave me a mean look again.
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August 2023 by Haywood J.
One of the most generic, bland suite hotels ever. The place SMELLS foul. Literally. Like something died in the building or that they shampooed the carpets with dumpster juice. Front desk staff as cold and impersonal as they come. Overpaying to stay at such a mediocre place warrants at least something more than a scowl from the front desk sitters. You would be hard pressed to find a hotel that deserves your money less. You've been warned.
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August 2023 by Kim O'Connell
I love Homewood Suites hotels, but this was the worst experience I ever had in one. Our room smelled like old horrible cleaning solution and the air conditioning had been turned off so the room was very humid--the kitchen and bathroom floors were moist because they hadn't dried in the humid room. But it was midnight when we got there so we opened the windows (thank God they were operable) to air out the smell and went to bed. The beds were good and the breakfast was excellent as those free hotel breakfasts go--yummy eggs and sausage.
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August 2023 by Scozz
If you are gonna vacation or visit Andover don't stay here. Service gets no stars. Stayed here for 4 nights and the front desk workers were not friendly or helpful! The room was a very nice room but that was it. Had to call to request room cleaning Saturday and Sunday that was done and the hotel was full, Monday less than half occupancy and requested room service when we left in the morning came back not done, called again before leaving and still not done, after being out for several hours that should have been enough time. The coffee bar is open all day but after breakfast they shut off the lights so in the evening you can't see. The location is among a bunch of industrial buildings so I guess workers stay here so that's why there's a lack of hospitality. Looking forward to checking out tomorrow.Signed,Hilton Honors Member
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August 2023 by John Collins
The room smelled of smoke, the staff did not care. The amenities in the room were partially used - gross. What else did housekeeping miss? Also they are still not cleaning the rooms nightly - however, the prices do not reflect fewer services being provided. Staff was apathetic. Two stars may be generous.
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July 2023 by Erin Shealey
Not impressed with this particular location. I arrived a bit early and my room wasn't ready which I understood. The young lady at the front desk said to check back in about 2 hours. I said ok. I came back still not ready. Ok. Well I came back around checkin time and still not ready. I got a little annoyed when everyone attending the same convention with the style room (suite) was able to check in. She seemed more interested in her phone than actually helping. Still not ready... After getting to my room my daughter wanted water so I go back downstairs they were changing shifts. I go to pay for the water and they both are talking on the phone as I wait. Then the one being relieved says, "can you get her I'm done". She says sure. Then she states cash or room charge. I said cash. She states at least 3 x's I'd hate for you to wait to pay with cash. I could just charge it to your room. I said fine.The remote for the TV wasnt working, not enough towels, and the tub made a loud creaking noise everytime you stepped in. The toilet stopped up and after informing the front desk an hour passed no response about fixing it. I go down stairs and said house keeping is gone. She said she can't find a plunger. I asked what am i supposed to do about using the restroom? She just looks at me. I said call your manager I am paying for this room and need a working toilet. She ended up finding a plunger. This establishment is unorganized and needs to better train there employees. I do not recommend this location. Hilton needs to address this.
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July 2023 by Tom Senn
We had a great experience with staff and other people staying in the hotel one lady at the continental breakfast named Simi was very awesome. Had cinnamon rolls made when we missed the cinnamon rolls one morning.Rooms: Room was clean and wonderfully spaced fit comfortably had everything!! Bathroom was pristine and dishwasher ran very well!!
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July 2023 by anna l
Clean rooms, needs some TLCStaff was pleasant,Breakfast is included and very good ?
