Truck Rental in Arlington, MA

“I picked up the truck using online application, because the office was closed at that day.
I recommend the following:
1. The online instruction doesn't specify where to find the black box with the truck key. I was looking for the black box on the truck,
and its cargo area. Turned out the black box was outside the office door on the wall. It was somewhat frustrating, Please update the instructions with the location of the black box.
2. While looking for the black box, I was trying to contact a UHaul representative with the question. The only well visible contacts were the address and phone of the office, which was closed. Their phone was sending me to the voice mail, which would be read in a few days.
I finally found 800 number in one of emails/app messages. People at 800 number were great.
Please, make sure that the 800 number is included everywhere where UHaul contact information is provided, especially on the days when the local office is closed.”

“Excellent service! The on-site manager volunteered to help search for a parking sticker, which I accidentally left in the cargo van. She managed to find and keep it for me to pick up the next day.”

“My experience working with Tom at the Arlington MA Budget was fantastic!! He was extremely nice and helped me out when I was in a bind. I booked a 16’ truck in Nashua NH for a move to NC. Days before my trip I was told they didn’t have a truck for me. I panicked and was extremely upset, I called Arlington Budget and Tom was so helpful throughout the process. Yesterday I would have given Budget a 1, but working with Tom changed my review to a 4, solely due to Tom!!!”