Shipping Centers in Arlington, MA

“So far beyond exceptional customer service that the phrase doesn’t come close. They restored my faith in humanity. I know how that sounds. I’m saying it anyway.

I’ve been coming to this store for years and they have always over-delivered. Every single time. But there’s one recent visit I can’t stop telling people about. Torrential rain, and I had something that absolutely had to go out that day by air because many people were counting on it. I’d already been to two other places that told me they couldn’t do it. I got here barely at the wire, and that’s when I realized I’d left a key part of the package behind at the last place. Everybody works against the same deadlines. The difference here is that they held things up, insisted I could go back and get it and they would solve still getting it out by air that eve.

The two people working, one of them the owner, could see how important it was to me and how desperate I was, and what they did was epic. Nothing I would ever have asked for. Honestly, nothing I would have imagined would or could be offered.

I’m not saying this so anyone walks in expecting the same thing, because that wouldn’t be fair to them. I’m saying it because it’s just one more example of how they treat people - indicative of how they’ve always treated me and other customers, and clearer than ever: How they as individuals treat everyone. It went so far past anything the job asks for, and they didn’t know me from anybody. They did it out of pure kindness. That’s just who they are.

And it wasn’t only the two of them. It affected other workers and likely cost something too. I’m grateful to every one of them and it’s clear the owner has done a phenomenal job hiring the same exceptional people.

Again, No relation, nobody’s paying me. They took such good care of me as always. That kindness gave me hope and comfort, and it honestly made me well up on the ride home. Especially in times like these, it meant more to me than I can say. Thank you, all of you.”

“The staff that help me with my packages have been very efficient and friendly. Only problem I have with the E. Arl branch is that sometimes they are closed for an hour or so in the afternoon. (Now I know to go before 1PM) Arlington is lucky to have two post offices within a mile 1/2 of each other, though, so if I don't have time to come back to this small Post Office, I can go to the main one.”

“Self service kiosk is a lifesaver. I've gone to the self service kiosk at 5:30 am and midday on the weekend. It's been open both times and it really helps for shipping things at odd hours. A lot of sites that say they are 24/7 self-service kiosks have been closed when I went at off hours, but this one is actually open. I hope it stays that way because it's been so helpful for online sales.”