“Stopped here to fill up while on my drive back home from visiting beautiful western Massachusetts. The woman came out and asked me I would like her to pump the gas for me. Wow! that never happens anymore. Super friendly and helpful, this establishment seems to care about their customers, even if it's just an ordinary gasoline purchase - a simple positive experience that seems lost from a previous era that you rarely ever come across these days.”
“Every visit to Cumberland Farms is made better thanks to the wonderful team, especially Madeline and Gwyne. Madeline, who’s been there a while, is an absolute delight. She’s super sweet, always helpful, and her genuine smile and sincere desire to serve others make her a true local treasure. It’s refreshing to know someone like her is representing such a picturesque part of Massachusetts and one of the area’s only gas stations!
Gwyne, a warm and lovely lady from Western MA, brings a down-to-earth kindness that makes every interaction a pleasure. It’s clear she loves her work, not just for the service aspect but because she genuinely appreciates the community and beautiful surroundings.
Pretty much all the employees (but I only remember Madeline and Gwyne's names), though, make coming to Cumberland Farms a delightful experience.
The store itself is well-stocked with a good variety of items, and the bathrooms are clean and well-maintained. It’s never too crowded, but there’s always a friendly flow of customers. I love their coffee, and the pizzas are a nice treat! My parents also enjoy the beef empanadas, which are surprisingly tasty for a convenience store.
I love living in Western MA when I can, and every part of this area—including this gas station—is like a refreshing, soothing breeze in my life!”
“We stopped to buy something to eat; expecting old sandwiches and a soda. What a wonderful surprise!We found a deli counter, hot soups, and a nice coffee bar. Our grinders were made to order and the price was right! Husband planning to return on a motorcycle ride with friends in the Spring.”