Bay State Savings Bank, established in 1895, is a community-oriented bank serving Worcester, Holden, and Auburn, including a special branch at Auburn High School. It is mutually owned, offering both retail and commercial banking services tailored to meet customer needs. Customers appreciate the bank's friendly and professional staff, with many highlighting exceptional service from representatives like Cherie Gillie. Cherie has been praised for going above and beyond, whether helping with account transfers, addressing concerns like online scams, or making the process of opening business accounts smooth and convenient. Customers value the personalized, kind, and helpful assistance, which makes them feel confident and well-supported. The bank’s long-standing presence and small-town feel foster strong customer loyalty and trust. Many customers have transitioned their personal and business banking to Bay State Savings Bank, citing positive experiences and the excellent service provided by staff. Overall, the bank is recognized for its community focus, friendly atmosphere, and dedication to helping customers, making it a preferred choice for banking needs in the area.
Matthew goes above and beyond with his help and assistance! And always with a caring smile. My mom and I always appreciate his service!! Wouldn’t go anywhere else for my banking needs.
May 2025
Every employee smiled and said hello. A lot of banks could learn from this bank. Very Friendly. Very professional. Even customers that came in knew their names. I felt like I was in “Cheers”. I wish I took pictures! I was cashing a cashiers check from their bank
April 2025
Matthew in the Auburn branch is absolutely phenomenal! What an asset to your organization! He helped me with a technical issue with Zelle and went above and beyond to solve it successfully. He is extremely knowledgeable, helpful and professional. I am a customer for life!
