Herb Chambers Hyundai of Auburn offers new and used Hyundai vehicles near Worcester, Framingham, and Westborough. Many customers report smooth and excellent experiences when purchasing a car, describing the process as quick, easy, and stress-free. Sales and financing staff are frequently noted as friendly, professional, and knowledgeable, with customers stating they would buy a car there again. The dealership has multiple loyal customers who have purchased several vehicles and feel treated like family. Service experiences are generally positive, with customers citing friendly and professional service managers. Work is often done on time with no issues and no upsell, accompanied by clear communication about services performed. However, one significant negative experience involved a lengthy warranty repair for a known vehicle issue. The customer reported a lack of truthful communication regarding part shortages and the unavailability of a promised loaner vehicle, leading to frustration and a run-around. This contrasts with otherwise satisfying service. Overall, the dealership is recognized for taking care of customers and providing satisfying purchases, though consistency in communication during complex service scenarios is an area noted for improvement.
