Ira Ford Auburn in Auburn, MA, is highly regarded for its excellent customer service and professional staff. Customers appreciate the friendly, courteous, and knowledgeable team members who make their experiences positive from the moment they walk in. Many reviews highlight the staff’s ability to explain services clearly and keep customers informed throughout their visits. Service representatives, especially one named Ryan, are frequently praised for their professionalism and thorough communication, making customers feel confident about the work being done. The dealership's service area is described as pristine, and the technicians go beyond routine maintenance by checking multiple aspects of the vehicle and using manufacturer-recommended products, such as special oil for warranties. Customers also mention the dealership’s flexibility in accommodating last-minute appointments. The buying process is smooth, with great sales staff and good deals, including free oil changes with purchases. Overall, Ira Ford Auburn provides a welcoming environment where customers feel valued and well cared for, whether they are buying a vehicle or getting service. The dealership’s commitment to excellence and customer satisfaction makes it a trusted place for automotive needs.
Today i used the valet service Ira ford offered for my oil change. It was seamless. They picked up my car performed the service and then return the car with no issues. Communication was top notch. Highly recommend.
November 2025
First time going to Ira Ford in Auburn. Very impressed walking in and very happy with the customer care I received. They were friendly, courteous, and did what it was expected to get my car complete. Very pleased with their work.
November 2025
Excellent customer service. Anthony was a pleasure to work with and David and Ryan in customer service were fantastic.
