This Verizon store at 46 Auburn St. provides an exceptional in-person experience. Reviews consistently highlight its amazing, extraordinary, and above-and-beyond customer service. The staff is described as professional, extremely competent, patient, and friendly. Sales consultants answer questions thoroughly, help with phone purchases, trade-ins, switching services, activating new devices, and setting up plans without pressuring customers to buy unnecessary services or devices. They offer knowledgeable support for technical issues and overseas coverage needs. The team is praised for making complex transactions feel like a breeze and for providing a helpful, respectful environment. Overall, it is considered one of the better Verizon stores, with a crew that knows what real customer service means.
We were at the Auburn, MA verizon store today Jacob Wiseman waited on us. Jacob was very kind, courteous, polite, and very patient with us. We are two senior citizens who were very confused. Jacob thank you! Steve and Lin Lemon
August 2026
Sergio was AMAZING. He was informative and very helpful. Will definitely will continue to frequent this store and tell people to get their phones there from him.
August 2026
Jacab was excellent. Helped greatly when other Verizon Cellular Sales wouldn’t help (Gold Star Blvd). Thank you for all your help! Walked through everything and very accommodating.
