Verizon is a corporate store offering mobile, 5G home internet, and business services. Customers can visit in person, schedule appointments online, or place orders for in-store pickup, same-day delivery, or free two-day shipping. Reviews note that in-store staff are often extremely helpful, polite, kind, and efficient, providing excellent and exceptional service with patience. Some customers report positive experiences with returns and complex provider swaps handled in store. However, other experiences highlight significant problems. The customer service line can be terrible, with representatives too eager to take money and then creating embarrassing situations, such as preventing in-store pickups due to account mismatches and refusing to cancel orders. Some customers advise that better deals may be found elsewhere. The store also closes early. While corporate locations are recommended, other Verizon stores may not be trustworthy.
Jameson and his team went above & beyond to help us fix an issue that no other stores or the 800 number were willing/ able to help with! We will be back to the Millbury store!
August 2026
Great experience. Everyone was friendly and helpful
August 2026
Joshua was fantastic very prompt and knowledgeable . And got everything we needed complete at a fast pace