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July 2025 by Joe Blow
Terrible service. Have you wait hours. I would recommend boost mobile or cricket wireless over this dump.
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May 2025 by Brian B
Had issue with incorrect billing on my invoice. It took some time in the store to get the problems corrected. Fausto Tineo contacted Verizon Billing directly while I waited, they determined the problem and corrected the invoice. 5 Star support.
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April 2025 by Cindy Mcnamara
After going to the Hyannis Verizon store 4/21, wanting to upgrade to new plans and new phones. I was told by the lady that I needed to go home and look at plan choices on my computer and choose from them before she could help me. I said you can't show me the plans, she said I needed to look at them from home 1st. 25 min ride each way. Not a big deal. So come home and start a chat, spent 2 hrs ordering and upgrading service and phones, all the sudden a new person comes on the chat and wants me to start over!!!! So frustrating working with these people! I told her I couldn't spend another 2 hrs doing this, she said she would be quick. I couldn't put anymore time into this at the time. I wasted so much time in one day trying to order new phones & service. I checked back today, of course, id have to start completely over. I don't even know what the frig to do???
I'm so frustrated with Verizon, it's like they really could care less that I've been a customer for over 23yrs .
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April 2025 by J
Worst customer service- they don’t care if you’ve been jerked around for hours using their phone service. Wasting a week or more getting nowhere, then you get attitude instead of apology and the guy sasses at me. What a jerk! Still problem not resolved, Buyer beware
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April 2025 by Susan Christiano
After wasting 2 days on chats and phone calls with Verizon, I went to this store. Within 5 minutes, Ramon came over to help me. I explained my issue with a new phone and he listened to me and figured out the problem quickly. Fixed it and I was on my way out the door 15 minutes later. Ramon is the best!
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February 2025 by Adeel Ahmad
Always a bad experience—no clear direction. The staff seem busy even when there are no customers.
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January 2025 by Zach Schistosome
Waited 40 minutes for help with new phone. Was told to call tech support. Given a disconnected number in lieu of service.
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August 2024 by Matthew P
Got to store, said "I want to trade in my phone for a pixel 8." They made us wait 45 mins to tell us they had none in stock. Two employees, one other customer. Terrible
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June 2024 by Ashley Hogan
Poor customer experience today. Associate Ramon was unhelpful, combative and consistently spoke over me. No options were provided. In any service industry, there are always options. If overall profit and customer care was of any value to this location, I would have left with a new phone and accessories. I’ll take my business elsewhere.
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May 2024 by Beverly Mojave
I hope no one else has an experience like mine. It was awful. I showed up for (another) appointment at this store to try to get a new phone. . I was informed that I didn’t get one until the fall( untrue) and when that didn’t work I was told not to waste my money (?). I was asked why I wanted a new one when the one I had was perfectly good ( it’s beat up) .
Is it anyone’s business if I want a new phone? It certainly isn’t this guys. His business is to provide one according to the terms of the contract.
The attitude was condescending and really offensive.
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May 2024 by Randy Bassett
Terrible
The associate told us we needed an appointment and sent us across the street to Best Buy
Not one person in the store and she refused to help
Will never recommend this store
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April 2024 by Gordon Kahn
Jason was great! Very helpful indeed. However, Chris was nothing but annoyed and nasty. Yes, our grandson was making noise. She could have nicely said that he was bothering her but she came at us with a plain old fashioned down east totally unpleasant outburst. Also, the manager let us use the bathroom and when we asked to use it again she said no one has been able to use it for years, although we just had used it. Again, Jason was terrific. It’s too bad our otherwise perfect experience was destroyed by Chris’ unpleasantness.
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January 2024 by Michael Totten
Worst place for customer service ever!?
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October 2023 by Junior Acevedo
Nice employees are very friendly , always provide a great service, Fausto the GM very professional, if you have any questions ask for ramon .
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September 2023 by Heath Coker
Fausto runs a great operation and Dan was informed, informative, and easy to work with.
