CVS is a well-stocked store with a decent size, although its organization can sometimes be confusing. Staff members are noted for being helpful, patient, and courteous, especially during complicated transactions. However, customers have experienced delays in prescription processing, with lead times increasing up to two days and communication issues regarding insurance acceptance. Concerns about privacy have also been raised, particularly regarding the loud announcement of medication names. The parking lot poses safety concerns, as the lights have been out for an extended period, making it dark. While some customers appreciate the service from individuals like Meghan and Bilal, there are complaints about rising prices, leading some to view CVS as overpriced and only worth visiting for specific needs. Overall, CVS has friendly staff but faces challenges in prescription management and store safety.
Robyn is superstar super helpful amazing great customer service chris is superstar helpful great customer service
March 2026
CVS is a corporate giant we all know What keeps it local is the staff family- that helps us all day in day out at the Trapelo Rd Belmont CVS
February 2026
The staff is excellent. The online order pickup was very quick. When I came to pick up my order with my little daughter, the staff kindly asked what she can help and gave some stickers to my daughter.
