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“Michael C. Was very kind and helpful during a stressful time. A non-judgement enviroment from him and the other workers. I definitely recommend going to this branch as it is rare to find such understanding and helpful + kind workers. I rarely give reviews but it is the least I could do.”
9AM - 1PM
495 Cabot St, Beverly
Banks
“Our customer service representative was Rozana Cotzany - my wife and I went in because of an issue of fraud regarding our checking account. We thought it was a simple “open a new checking account” and as things went on with her help we realized paperwork and secure chat items we thought were all set hadn’t been. To say she went above and beyond is an understatement especially seeing as by the time we came down from Maine to deal with this issue we weren’t in an especially good mind set. Rozana reached out to Sue Fang from your Beverly Farms location, who is always cordial and efficient in our time of need, for information and then She cordially and effectively worked us through multiple processes, opening a new account - new debit cards - filling out the fraud paperwork ( which I had previously sent in), and by the time my wife and I left we couldn’t believe what had just been done for us. A ++++ and many kudos to Rozana she could certainly be a role model for any education or intern programs you may have.”
9AM - 1PM
55 Dodge Street, Beverly
Banks
“This location has been a godsend helping my elderly father with some banking tech issues. He took his laptop in and they helped him gain access to online banking due to a phone number change. This is so rare these days, especially for a bank. Thank you so much for helping him. Little things like this helps our family so much, with me being out of state. Keep up the good work!”
9AM - 12PM
428 Rantoul St, Beverly
Banks
“Starting with the Branch Manager, Gelantina Tili, and including everyone who serves at this branch, I commend them all for their professional, helpful and caring attention to every detail of my banking experience! A customer of Eastern Bank since 1972, I have always felt welcome, important and well cared for. Thanks to all! Joyce”
“My experience at this store was great! The new personal banker was warm and inviting. I'm looking forward to going back because she was so helpful I did not experience any pressure, no sales pitches and her name was Meghan.Thanks Meghan!”
“Elise, I hope I have the spelling correct, is absolutely incredible. I needed help with some documents and she went out of her way to help me in such a way that I couldn’t begin to thank her enough. People like her need to be acknowledged because of how kind and considerate she was in dealing with my circumstance. It’s reasons like this that I still bank here.”
“I highly recommend this bank with a five-star rating. I reside in NJ and do not bank with Bank of America. Travis, who assisted my non-English-speaking brother in setting up a new account, was exceptionally kind and professional. I approve for non-customer of Bank of America to open an account and do business.”
9AM - 12PM
2 Enon Street, Beverly
Banks
“The staff that works there are always corteous , very professional , extremely friendly and have every solution for you . Been going there as CB customer for the past 3 years and enjoy going back like the first time”
9AM - 12PM
63 Dodge St, Beverly
Banks
“After updating my will, I went to the Dodge Street M&T Bank in Beverly to have it notarized. Maho Dzebic, the notary, told me Massachusetts requires two witnesses and I had only brought one. I told Maho that I would return with my son-in-law, but he explained that the spouse of a beneficiary is excluded as a witness, so I brought a neighbor instead. My attorney told me to thank the notary for carefully adhering to Massachusetts law pertaining to notarizing wills. Otherwise, my will would be rejected by the probate court resulting in a very costly and delayed settlement of my estate. So thank you Maho Dzebic and thank you M&T Bank for having such a qualified staff. M&T has been my bank since they opened and they never disappoint!”
“I can’t say enough great things about Ken at Hanscom Federal Credit Union! As a recent college graduate and new professional, I’ve had a lot of questions about building my credit and managing my finances. Ken has been incredibly patient, knowledgeable, and helpful every step of the way. He takes the time to explain everything clearly and always makes sure I feel confident in my decisions.”
9AM - 12PM
33 Enon St, Beverly
Banks
“I started my bank account at this location well over ten years ago. I have never had an unpleasant transaction at this location. Always a very welcoming feel here! As of recent, I was helped by a lady named Hannah. Wow! I can honestly say I have never received the kindest most efficient customer service as I did with her. She was knowledgeable, kind and followed through with my situation. Im literally proud to bank here! Thank you!”
“Nagat Zabady helped me apply for a credit card and she is absolutely fantastic. She answered my many questions with kindness and patience and went above and beyond so that everything could be taken care of for me. I would gladly recommend her to anyone for their banking needs and look forward to coming back and seeing her again!”
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“I’ve never had a better experience at a bank! The staff is super helpful and really takes the time to answer my questions. Plus, the new app they have makes managing my accounts a breeze!”