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July 2024 by Jay Burrill
I found it difficult to find a product in my local CVS, despite locating it in their app. And a member of the store staff who I approached stocking shelves, was not familiar with the product, or it's location, so suggested asking at the pharmacy counter. On other circumstances, if I were looking for just this one product, I would have spent a good deal more time hunting, myself, if not leaving to try the nearby Walgreens. But in this case, I also came to retrieve a prescription.
I was in the store at a very busy time. But it would have been a greater inconvenience to me to go elsewhere, or return later. So I stood in queue at the pharmacy, for 10 or more minutes, to request assistance from the pharmacy staff. To my delight, the attendant at the pharmacy counter was both polite, efficient, and took responsibility. While they, themselves, did not know where in the store the additional product I wished to purchase was shelved, they conferred with another in the pharmacy department who was able describe in perfect detail where to find the product.
And again to the credit of the attendant helping me, he showed initiative, by stepping away for less than a minute, to retrieve the product, so that I could complete my errand.
Based upon his service alone, this would be a five star review. But because the CVS app did not produce detail where to find the product, and the other person in the store stocking shelves did not show such initiative to help me, the rating I would give is four stars. And I would rate even lower, had it not been for the initiative shown by the attendant who served me in the pharmacy.
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June 2024 by Lexi Orlando
service sucks as it is because they never know what they’re doing but it just pissed me off even more when the dude at the drive through referred to me as sir? Like ok baldy… they just give anyone pharmacy positions
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June 2024 by David Moise
It's a ghetto spot
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April 2024 by Michael&Lisa George
11 people in line in front of me one person working the register for medications took them 15 minutes to have somebody to come up to the pharmacy to help them Cash Out people still took 10 minutes to get to the front and I had people behind me who were going to wait another 10 minutes very unprofessional and then I said walk to the front to pay for some vitamin not vitamin what I'm sorry pay for IV water it wouldn't take my food card to pay for it when Walgreens does this should be changed if Walgreens takes my card for IV water why doesn't CVS needs to be really looked at hard and anytime I try to use my cell phone and slide my CVS care card on my phone app it does not ever get picked up on the machine that should all can be a problem fixed and start carrying sugar please thank you they tore my wife that my medication was ready when I was definitely ill and when she walked there pregnant to pick it up they said that it wasn't there they don't have any signs of it but they were extremely busy and it when we went back the next day it was there in the pharmacy said it had been there the day before but the lady just not want to do the work yes she was supposed to be doing as a pharmacist so therefore I'm changing my stars to even worse because that place just needs to get their stuff together please do not go there if you're looking to get medications because you will always be because they do not ever hire enough people to work there
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March 2024 by Tim Overton
Unfortunately due to my insurance, I have to use CVS. Otherwise I wouldn't. Automated system is useless. Then when called back, the person on the phone was rude and talked over me. I guess that's what you do when you know the customer can't go anywhere else. Good show CVS! In scrolling reviews looks like I'm not alone...
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March 2024 by RICHARD ANDREWS
I can never get someone on the phone the evil corporate robot keeps trying to make me get an app when all I need is customer help
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February 2024 by Gordon Shattuck
it's a great store. very clean and the people are nice there. it's a good place. I like it
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January 2024 by Melissa D
I don't understand the poor reviews. Toni is amazing, she takes the time to answer any questions or concerns. The pharmacy staff is great! They can't control the wait times and how busy it gets. They do their best.
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December 2023 by Tina Currier
Got what I needed as usual and used a coupon so over all a great value
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November 2023 by LJ
of all the places this is certainly a place.there usually isn’t a cashier, so prepare for self-checkout. it’s pet clean, and it’s stocked up.
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October 2023 by A F
They charged me for the Covid and Flu vaccines (~$250) saying (at the pharmacy) that there was an issue with their system at that moment and that my insurance would for sure reimburse me later. They were lying, my insurance said they don't even work with CVS anymore. Sure, my bad for believing them, but there is really no excuse to treat your customers that way. A complete lack of care and empathy.
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October 2023 by David Brook
I had a bad experience at CVS. It’s not the first time I get coupons at the extra back on them. I try to redeem them and they keep telling me it’s not my account but I keep get the extra by coupons. Somethings not right very aggravated. Beware.
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September 2023 by Edward King
Pharmacy is wonderful ?! Front
store checkout is terrible on the night shift.
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September 2023 by ML C
This is the worst CVS pharmacy I've ever been to. I understand their understaffed and I sympathize with them. But they are the rudest uncaring pharmacy. It's almost every person at the drive-up window seems to be rude. I am going to look for a better place to pick up my medications. I'm not even sure where to look anymore.
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August 2023 by Arnold Goldberg
They have totally screwed up a perfectly good website.Up until this week I was able to use my CVS icon and go right to my account and get answers and access to my prescriptions and their status. Now they want me to connect or sync and they will not let me go to my prescriptions for some strange reason you guys used to have a good clean website, useful and simple. Now you made it more complicated and it doesn’t work. Congratulations.
