Verizon, an authorized retailer with stores in Massachusetts, New Hampshire, and Maine, provides excellence in cellphone retail and customer service. Customers praise the friendly and helpful staff, who go above and beyond to ensure a smooth and seamless experience. Whether it's setting up a new phone, finding discounts, or changing over from an old device, the associates, such as Noel and Joel, demonstrate professionalism and attentiveness, even while juggling multiple customers. The store is highly recommended for its quality service and ability to meet the needs of its diverse clientele.
Visited the Beverly store yesterday. I Was so fortunate to be serviced by Anicia.. She was knowledgeable, professional and tech savy along with extremely patient with all my questions. She was extremely efficient and a superb multi tasker. Outstanding experience. She is a great advertisement for Verizon .
July 2024
Joel was so very helpful— knowledgeable and a champ at multi tasking, pleasant, personable. Five stars. Will definitely come back to this branch again, great experience.
July 2024
Noel was great - I was setting up a new phone after I lost mine and there were some issues trying to get it up and going but he helped us through all of them - very grateful
