Verizon, an authorized retailer with stores in Massachusetts, New Hampshire, and Maine, provides excellence in cellphone retail and customer service. Customers praise the friendly and helpful staff, who go above and beyond to ensure a smooth and seamless experience. Whether it's setting up a new phone, finding discounts, or changing over from an old device, the associates, such as Noel and Joel, demonstrate professionalism and attentiveness, even while juggling multiple customers. The store is highly recommended for its quality service and ability to meet the needs of its diverse clientele.
Visited the Beverly store yesterday. I Was so fortunate to be serviced by Anicia.. She was knowledgeable, professional and tech savy along with extremely patient with all my questions. She was extremely efficient and a superb multi tasker. Outstanding experience. She is a great advertisement for Verizon .
April 2026
Very friendly, competent and convincing me to upgrade my phone and supplier. Very low key but I left upgraded although I went in for a simple question which was answered!
April 2026
Joel was super helpful, explained everything step by step and made getting fios service easy.
