Hanscom Federal Credit Union is a $1.9 billion financial organization based in Littleton, MA, serving over 95,000 members nationwide and internationally. With 16 branches, over 100,000 surcharge-free ATMs, and a web-based branch, it aims to help members achieve financial wellness through a wide range of services such as savings accounts, checking accounts, credit cards, mortgages, and cash advances. Many customers appreciate the friendly and helpful staff, especially noting the patience of employees who walk them through various processes like loan applications and payments. One location near Market Basket is praised for being clean and conveniently situated in a plaza with easy parking, with staff described as outgoing and helpful. The credit union also offers check deposits through ATMs, including for DCU accounts, which is considered a positive feature. However, some reviews mention mixed experiences with customer service. While one customer was satisfied with their loan assistance, others had a less positive experience. A particular employee was criticized for treating a customer patronizingly and making them feel shamed for their financial situation. Despite these issues, the overall impression is that Hanscom FCU provides helpful services, but the quality of customer service may vary depending on the staff member.
Juie C. Really cares about the customer. She went above and beyond to make sure my loan was closed and processed in a timely manner. She is a true professional and asset to the company.
June 2023
I was applying for a loan I was greeted with a smile by Jyoti Patel. She made me feel welcome, after explaining everything to me about the loan I was more relaxed. Five star rating is not enough to describe an employee like her thank you so much.... Hardeo Balkishun
June 2023
I go here for everything. All of the employees are patient and will walk you through anything. The tellers hare work with you so much so that I prefer to call or go in person regarding things such as loan payments/applications over doing so online. Couldn't recommend more!
