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9AM - 4:30PM
87 Hale St, Lowell
Credit Unions
“It was a pleasure working with Crasandra Seng throughout our HELOC loan application. She was knowledgeable, responsive, and made everything easy to understand from start to finish. We truly appreciate all of her help and would highly recommend her to anyone looking for a smooth and positive lending experience.”
9AM - 5PM
15 Greenleaf Way, Burlington
Credit Unions
“I’m about a month new with DCU and so far my experience has been fantastic though I have to point out one employee that was purely an asset! I was in the Burlington branch and Mercia helped me seamlessly! And even helped me do some things I didn’t know that could be done ! Mercia is truely an Asset to DCU ‼”
“This was my first time going to this location since I just bought a car and made my first payment! The center was very clean and the folks were very nice👍”
“I would like to express my gratitude to manager Karen Berrio and representatives Celia Santos and Genesis Mena for their excellent support during the opening and guidance of my accounts.
All three were very professional, kind, and always willing to help. Their assistance was clear, patient, and very efficient, which made the entire process much easier for me.
I truly believe they are exceptional, and I am very pleased with the service they provide. Thank you so much for your dedication and commitment!”
“The majority of my experience has been fantastic, except that everything with their mobile and online banking has been nothing but infuriating. Both online and mobile hardly work outside of banking hours, I couldnt deposit checks, and trying to navigate the website has been a nightmare in the past, etc. I really hope the update to the app fixes these issues, I'm too busy to make it to the bank half the time so being able to use the app properly would be a life saver.”
“Working with Andy Manseau was truly a pleasure. He was welcoming, approachable, and made the entire process effortless. I was referred to him by a family member, and I’m so grateful he was available to assist me. Andy handled everything with professionalism, efficiency, and care.
Thank you, Andy!”
“By far one of the best banks I’ve ever done business with. It’s such a pleasure to work with an institution that puts their customers first. The staff is AMAZING, PATIENT, and on top of things. I can’t express how appreciated they make you feel, it’s been an absolute pleasure to deal with LFFCU. They are the definition of “Easy Banking”.”
“I have been with Jeanne D'Arc for years, since I was able to open an account with a bank I could trusted. They are very dedicated and supportive in all of the branches that I've been to, in MA. I smile and show them respect. Understandable, not everyone has that positive spirit with issues or concerns already in mind when they get there. If we all could see things from others views, maybe there wouldn't be much angery comments I've seen on this site. I just wanted to show these branches some love. We all deserve respect and support working in these professions. It's not easy. I hope this helps others choose wherever they decide to go. Have a blessed day!”
“The money management app and perks are really cool!The app takes too long to log into, and the services there fail a lot. They need to work on their IT side and investing there.Not 5 stars because I recently got off the phone and the person was rude. She hung up without asking if I needed anything else, or at least a goodbye. She sounded annoyed through the process of understanding how to apply for a personal loan.These are fundamental, customer service routines. So everyone else giving MITFCU the 1 star for rudeness, I wholly sympathize with them. I will update this review over time as I continue being a member, ESPECIALLY if I continue experiencing rude, customer-UNFRIENDLY behavior. Each encounter is 1 star off.”
“Staff is always friendly and very helpful.
Over the years, I have experienced constant improvement in services provided. I highly recommend Metro Credit Union - Tewksbury.
Also, thank you for the notary service.
Shout out to Yeliber Calcano Soto.”
“I joined JDCU when I got my first ever auto loan on a new car a couple years ago. The staff at the Westford branch were so patient with me and my million newbie questions!! Checking and making loan payments with them have been smooth sailing. I highly recommend JDCU to folks in the area if they're looking for a credit union for their banking and loan needs.”
7:30AM - 3:30PM
202 Burlington Road MITRE, Building D, Bedford
Credit Unions
“Kirsten was a great help and assisted me with my financial situation. If anyone is looking for a bank with excellent service and a friendly, supportive staff, I highly recommend working with Kirsten. She made the process easy and was extremely helpful throughout!”
7:30 AM - 3:00 PM
50 Father Morissette Blvd, Lowell
Credit Unions
“Love this place. Since I got rid of Santander 15 years ago and moved to Jeanne D’Arc, I haven’t had any issues. Got a personal loan and a car loan from them great rates.”
“Ive been banking with this bank since 2017 and I only do my banking with Arisleidy Ortiz. No nonsense, professional, WILL roll out the red carpet for her clients! I have nothing but the best to say about her to anyone looking for a new bank or for any kind of loan. I will be continuing to do all my banking here!”
“They provide excellent services. My only complaint is the Lakeview branch can't seem to figure out the best place for their drive up ATM machine. Other than that,this is an amazing credit union.”
“It is sad when I see people complaining of getting scammed I was ones in this shoes and I know how it feels like, but I was able to get back all my funds though a private security institution that took my case and helped me recover mine you all should try.”
“I am not a client but took my mom there. She went to catch a check that has both hers and my father's name. They refused to catch it saying that my father has to be physically present for them to do that. My dad is not on her account and is not in the US at the moment. The first time we went there they required it be signed by both of them, so we mailed it to him where in rsides somewhere in Africa. That first time they said they just need his signature, they did not say that he had to be physically present. Now we have a signed check but they want him too. I have never had this happen to me at my bank. I have cashed many checks with my husband being present. This has been really frustrating to me and especially my mom. Other than that she is always locked out of her account and has to call to be reactivated. She has been requested to change banks.”
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“Juie C. Really cares about the customer. She went above and beyond to make sure my loan was closed and processed in a timely manner. She is a true professional and asset to the company.”