-
October 2023 by Stephen Carpenter
New phone, still getting used to it. cover was more than I expected. But I'll make this store the best
-
October 2023 by T. MR.WILSON (BODHI-SATTVA-SÕĹ)
It says Metro buy T-Mobile but yet you can't service T-Mobile customers or help T-Mobile customer. Unacceptable. It does not matter whether or not there's a T-Mobile alternate store in the same shopping center. I could literally close my account just from this poor experience. Very simple what I was asking. At least for somebody who understands and comprehends what the complication is. I have a notification going off every single minute and I don't know which one it is and I needed to be turned off but I need the rest of my notifications to still be on. They suggested just to turn the notifications off all together which completely nullifies the point of notifications
-
May 2023 by Jared Vitale
Okay first off let me tell you i was having a terrible day, lost my phone didn't know my pin.Got told at a different metro store that theres nothing they can do to help me.Called metro customer support and was told the same thing.I went to this metro to cancel and ended up telling Samantha what was going on and with in 15 minutes, i had a phone with my same number and she helped me change my pin.Something that two other metro employees said was impossible.10/10 would go drive out of my way to go to this branch.
-
May 2023 by Helen Abrahamson
Steve was very helpful today in Billerica. He was Patient and understanding and spoke very well. He went above and beyond, truly asset to the company!
-
May 2023 by rose hanscom
Samantha and Steve are the best at the Billerica location.. I wouldn't go anywhere else .. very friendly and knowledgeable.. they make phone troubles seem to disappear
-
April 2023 by Bartolome Pacaya
I got to visit my favorite female employee that actually knows what she’s doing at MetroPCS and she fix the problem
-
March 2023 by Chezzie Gloss
I pulled up to Metro an hour ago to pay my son's and mine cellphone bill. And what do I see but two men come walking of Metro out as I was parking. And the driver take out his private part and start to peeing right there In front of the store. Next to his car and when I said something It was funny to him like seriously.?? I think from this moment on I'll be going elsewhere to start paying our cellphone bills.
-
February 2023 by Doug
This is by far the best Metro by T Mobile store around. Always great customer service, very helpful employees that always go out of their way to help.
-
December 2022 by angy kevorkian
Samantha is one of the best helper ever that I met. She helps me with everything I need and she is the smartest in the phones and I would recommend everybody goes to her ask for Samantha Metro Pcs in Billerica. ?
-
December 2022 by Cheryl Walker
The Billerica Metro store has excellent customer service. Samantha has helped me on many occasions. I would refer anyone to Metro the service is great!
-
November 2022 by Teresa Concessi
Samantha was EXTREMELY helpful to me in multiple different ways. She helped me change my plan to the one I wanted and helped my apply for ACP to reduce my phone bill. She was very professional and kind. She went above and beyond to do everything she could to help me. I was extremely satisfied with her service and I think she is a wonderful person and hard good worker. She even stayed past closing time to finish helping me with everything. She is 10/10 employee and I think she should get a raise and a promotion! She was so wonderful and helpful I cannot say enough good things about her. Thank you Samantha!!!! You are the best metro employee I have ever met!!!
-
August 2022 by Mike Welsh
This store has just lost my business. Very rude worker tonight. Was told they were closing early and worker refused to help me and another lady behind me. Store doesn't stay open for their posted hours and worker says he routinely closes a half hour to an hour early. I will be taking my business to the Wilmington location, where they actually care about customer service.
-
July 2022 by carolyn soderstrom
Needed a new phone. Convenient MetroPCS location, friendly/helpful staff. Good selection/prices.Thanks Jeff and Ray!
-
June 2022 by Cheryl Walker-Fraser
I have been with metro pcs for years. I had switched one time to another company and had an awful experience. Right back to metro and have no problems. The Billerica store has excellent customer service. Samantha is so knowledgeable and patient. I have referred a few people to metro and have spent much time in store setting them up or needing help with a problem. Samantha is always more than willing to help. Going above and beyond in her customer service. it's a great store and company!
-
March 2022 by Robert Butts
Came in just before closing and Samantha was so helpful to get me up and running with a new phone! Super helpful with suggestions and great customer service overall!
