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January 2024 by Robin Low
Good selection of products with good price. Well stocked
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November 2023 by Chickadee Bird
Cashier person not very friendly
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July 2023 by Gabriella C.
The staff is always helpful and friendly. They carry heavy bags of mulch and landscaping rock to my car and they always have my order ready. They also know me on a first name basis. I enjoy ordering feo this store
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June 2023 by Sara K.
Great customer service. Ordered a gas grill online. The store called me a couple of times to ensure that my delivery was seamless. Really nice folks over there who were helpful and courteous. Thanks Gabe and crew!
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May 2023 by Sinter “JC” Klaus
This store is fkuicng awesome. The workers have been fantastic over years to help me accomplish my projects of my many kinds. I do manual work and sometimes I need quick electronics solutions. This Ace is really solid for almost anything I've needed. I think if you ask kindly, there is a shop area in the basement.
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April 2023 by Ben Weaver
Solid local hardware store. Good prices.
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April 2023 by Tracy Herren
I have been going to true value hardware on Harvard Street in Brookline tied of being treated like s- -t. I called a Model and was treated like a valued customer. I went an extra two miles and was delighted on what I found. Two floors of well stocked, organized and happy employees who could not do enough for me. I’m going out of my way to go to shop at Models. Worth the wait.
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March 2023 by Tony R.
They have everything, including propane refills. No, I'm not going to buy a $300 power tool here, but for nuts, bolts, fasteners, oddball hardware, they always have it, and it's easy to find, and/or there is someone to help you. SO much better than going to Home Depot. And for propane refills, all I have to do is open the rear hatch of my car and they do the rest.
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November 2022 by Roman Z.
If you need another reason to shop at the big box stores, read this review.. I tried to return a couple of items (home improvement related, sold year-round ) valued at under $15 for store credit so I could buy something else that day. " No exchanges without a receipt" Well I scanned my Ace mobile app and I can show you the receipt on the Ace mobile app as well as the credit card I used. " We need the paper receipt" Great! I appreciate the excellent customer service here. I'll make sure to shop at Home Depot and Lowe's that offer 90 day returns as long as you have the credit card and they'll even give you store credit if you lose both the receipt and the credit card..
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November 2022 by Israel Burgos
Great location good customer service...
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October 2022 by John Arvanitis
Everything you need you can definately find here.You don't need the big box store.Shop locally.Very helpful people.
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September 2022 by Megan McVay
I recently moved to Boston and Model Hardware has quickly become my go-to spot for all hardware/home needs. The store is neat and organized, and has great inventory. As well, the staff (particularly Ethan!) is incredibly helpful and friendly. Whether it's hanging art or fixing a broken screw, when I come in with a problem, they go above and beyond to help me find the solution. Would highly recommend!!
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September 2022 by Larry Hilton
Very helpful and friendly staff. Wide range of hardware
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August 2022 by Alan R.
Really knowledgeable guy helped me the other day. Will come back any time I need something
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June 2022 by Filipe
Rude staff just because I walked in with my bike in hand to look for a bolt for it, they didn't even let me ask my question.Edit:I understand, but he could at least let me put the bike inside in a corner, he asked me to leave my bike that costs over $1000 outside, and that he would "take a look", and the way that he talked to me was aggressive, wasn't in a polite way. I will simply never go back to this store again because of this employee.
