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January 2024 by Hongshen Wang
Very rude sales associates. We were browsing in the store with no one helping us whatsoever. A salesman yelled at us, “Do not put your fingers in the bottle,” when we were trying a tester. Then he asked which testers we touched and threw them away right in front of us. Terrible customer service with obvious no proper training. It was a small incident that can be easily resolved in many better ways, but apparently their people were not capable of that. Make sure your sales are properly trained before letting them interact with your guests if you still want to have any guests.
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August 2023 by Corrie W.
We were in Boston visiting from LA for work. We came to this shop to check out the products and Gabi was soooo helpful and knowledgeable. She was kind, patient and answered all of our questions. I haven't purchased anything yet, but I have my eye on a few products that I will be purchasing soon thanks to her help!
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May 2023 by Strawberry P.
Descending the steps of the Aesop store is like stepping into an oasis and escaping from the hustle and bustle of Boston. It's a little dark inside, contrasting with many of the brightly lit boutiques on Newbury Street, but the darker interior adds to the relaxing, spa-like atmosphere. Products are stocked on shelves along the walls, while the center of the store is devoted to trying the products. Every item they sell is available as a tester on the center table. The table has a sink at the end so you try products such as their cult-favorite hand washes. Customers can test products to their hearts' content. They even have towels of terrycloth rather than paper to dry your hands with. It's a nice touch that elevates the experience of trying products in a store.The music playing in the store was relaxing and further added to the tranquil atmosphere. The Aesop associate was very nice. She was very knowledgeable about the products and was able to recommend a moisturizer for me. She gave me samples when I checked out and placed my purchases in a white muslin drawstring bag that is unique to Aesop stores. She spritzed the bag a couple of times with one of Aesop's aromatherapy sprays, so I could take the Aesop experience out of the store with me.Aesop has a reputation for being very pricey, but many of the items are comparable to other high-end brands and stores. The Aesop store was a great place to take a little breather from the city while treating myself to some divine-smelling products.
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March 2023 by Alec Stepanian
Very pricey but nice smelling products. The staff member was very helpful in suggesting some products for my skin type. Got to try a couple things on and felt very relaxed on my way out! Mini spa experience.
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December 2022 by Samantha
Amazing customer service and products. I had a gift card and have never invested in such high end skincare before so I was a little intimidated, but the staff were so helpful without being pushy. Yuki seemed like a real expert and Aaron was very helpful as well. I basically received a mini spa treatment on my hands as Yuki showed me how to use the products, and she gave me a lot of samples too. I’m now stocked up for a while but looking forward to going back eventually.
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December 2022 by Lily Q.
Great store on Newbury for gifts for yourself or others! I came in knowing I wanted to buy a hand soap for a friend. Interior is very nice with red carpeting and lovely scents greeting you. I knew what I wanted so didn't look around much but everything is nicely organized and aligned on the wall and they have the usual sinks and products for you to try out. I told a sales associate I was looking for the soap and was quickly helped. I also asked for some samples and was asked about skin type so the samples could be accurate. Overall, good experience and I'd come back just to browse next time! It's definitely on the more expensive side compared to similar products but they make good gifts!
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September 2022 by T C
Friendly and attentive staff. They aren't aggressive in asking you if you need help and following you around. You get the feeling they just want to help. But in my case I needed help and the lady I was talking to was so patient while I went on and on. She gave me some simple suggestions for a skin cleanser. Then I tested 2 products and she literally massaged the cleanser onto my hand which surprised me but was soothing. Products all smell great per usual.
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July 2022 by Kelly Cambridgeport
Aesop is my go-to store for body and hand washes. Citrus Melange is my favorite. The store is beautifully scented with a mixture of Aesop's fragrances. Customers are welcome to wash their hands in the sink. Just ask or pick out a body or hand wash to try. Frieda helps me out when I visit Aesop. She's very helpful and patient. Aesop is on Newbury Street, between Dartmouth and Exeter.
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July 2022 by Natalia Zumaya
Great customer service, they really take care of customers needs and help you to choose the best product that suits your skin that what really like about they never force you to buy.the aesthetic of the store and product is great.
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July 2022 by Richie Mendoza
Ask for Makeila! I went in to purchase a product, and not only did Makeila identify that I was buying the wrong product, the product she pointed me to was 1000x better, AND she told me not to buy it until I try the sample for a few days. Makeila did not force me to purchase anything and helped me try the right product for the right solution. She could have easily allowed me to buy the wrong one, and she did what a 5 Star team member would do, give me sound advice and not force me to buy. I ended up buying her recommendation anyways ????????????
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January 2022 by Anthony Luong
Very friendly staff, and great products ALWAYS!
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December 2021 by Daniel
I loved it here! It's a very quiet, comfortable place to shop in. There's relaxing music and a fresh, earthy smell. The decor is simple and beautiful with natural woods and exposed sinks. The product is organized neatly along the walls, and there's someone there to answer your questions and help guide you towards what you're looking for in a polite and friendly way. Aesop products are top tier, and I highly recommend them as a brand! I love their fragrances, and they offer items for bath, body, home and more, all in a very sustainable way.
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September 2021 by Daniel Clearwater
I loved it here! It's a very quiet, comfortable place to shop in. There's relaxing music and a fresh, earthy smell. The decor is simple and beautiful with natural woods and exposed sinks. The product is organized neatly along the walls, and there's someone there to answer your questions and help guide you towards what you're looking for in a polite and friendly way. Aesop products are top tier, and I highly recommend them as a brand! I love their fragrances, and they offer items for bath, body, home and more, all in a very sustainable way.
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September 2021 by Michelle L.
Frida is the best salesperson I have ever met, because she was so polite and well informed, smiled welcomingly with her eyes, and explained everything so clearly. She has the most amazing recommendations whether our skin is combination, dry or oily. I am not one to splurge on beauty products; however she elaborated on the ingredients and simplicity of this brand impeccably and emphasized which products are preferred for anti-aging. Will definitely be coming back, and once again, Frida is so smart and kind!! Loved the new parsley seed serum that helps tighten our skin and can be used as a makeup primer, the classic Marrakech perfume, and the pink hand balm!
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July 2021 by Allie M.
Super friendly employee who was helpful without hovering. I love the gentle and earthy scents of all of the products, and I really love all the little samples they offer. Definitely would recommend stopping here if you are in the neighborhood. You won't regret it!