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March 2024 by M
Matt V was very quick to greet me and helped me get into a vehicle fast. Awesome customer service. Thanks Matt the jeep is great.
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March 2024 by Wayne Labrie
make sure you do a walk around with their staff prior to taking any vehicles that are potentially damaged like mine. Just when you think you’re going to get customer service you get in accurate photos that clearly do not show damage upon pick up but furthermore use insurance to Fix there problem.Reply: You have all my details in a report I’ve sent 2x to your headquarters and nothing was done
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March 2024 by Leonardo
Valentina and Amani were awesome! Thank you for making my trip super easy !
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February 2024 by Marcos
The worst experience I have had with Alamo, I arrived at 11:00 p.m. on a flight from Europe and the guy at the counter with a horrible attitude from the first moment, in the end they gave me my contract in Enterprise with a better attitude, but I had never seen nothing like it, I always rent with Alamo and I have never had a deal like this.
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February 2024 by Luis Gimenis
Easy to rent, great cars to choose from
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February 2024 by Talbot Allen
I never got my survey, but I wanted to give a special shoutout to exit booth representative, Ant F. He was very speedy with the checkout process and answered all my questions about the area and the vehicle I got! Thanks, Ant!
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February 2024 by Tichina Morrison
BE CAREFUL LEAVING ITEMS! THEY STOLE MY FATHERS IPHONE!!!It wasn't even 30 minutes he returned the car and went back to get his phone after realizing he left it. They took the phone out the case and threw the case in the backseat! TRASH COMPANY! Only thing customer service could do is provide a refernce # fo "if the item is returned"
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February 2024 by sdde4n
Richie killed it! My first time away from Avis in 20 years and I was pretty impressed. Signage and branding needs serious help (three companies sharing one counter?), but willing to come back next time.
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February 2024 by Jan Katz
Average everything. Could have been just the Boston vibe.
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February 2024 by Gillian Manson
Great service as always
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January 2024 by Geela
Pick up was easy though I tried several times to use your website to pre check in for the car to save time on the day but impossible to do. I even called and left a message but no-one returned my call.The reason for this review is my annoyance that I rented a car while up in Mass. and got one that had an EZ Pass transponder thinking that Alamo would bill whatever the charge was and it would be cheaper than getting billed by EZ Pass.Well what do you know the email came today and the toll was $4.10 but they added a service charge of $9.90!!!! Talk about a mark up - that is so ridiculous and such a rip off.Considering there is no way you can pay in cash at the toll on the day so there is no way to get around this, Alamo are opportunistically robbing car renters blind.
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January 2024 by G K
Due to a winter storm, my flight was delayed and I would miss my connection home. I decided to rent a car last minute and was very appreciative of the customer service I received. Andre R helped my partner and I with getting a car and was very generous and understanding of our situation of having to rent the car for one-way use. The car we were provided was very clean and did well in the snow. Andre provided exceptional service -- thank you!!
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January 2024 by Ahmet Hakan Coskun
Always get brand new cars here
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January 2024 by Cory Rose
Watch your bank account after you return the vehicle. I returned the vehicle on time, full of gas, and cleaned out, return guy even said gas looks good, but still received a 61 dollar charge for refueling. I probably won't see it returned to me either, this will just be a run around and someone will tell me there's nothing they can do about. Crooks, and the sad thing is they get away with it. Will rent with someone else next time.
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January 2024 by Jon Parsons
Absolutely better than expected. It was the price that was quoted. When I returned it there was no hidden fees. The car was waiting for me when I got there. What more could I ask for?
