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September 2025 by Brittany
I was visiting from Chicago and needed a specific face wash to hold me over during my stay in Boston. The staff were all helpful and kind, and gave good recommendations.
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July 2025 by Lourdes Serrano Jeff McLaughlin
This store is TOP TIER! The customer service is usually excellent. Jenny & Isabel are incredible and always go above and beyond for customers. They are exceptional! Sooo knowledgeable on all the products (skincare, fragrances, hair care) - I am always blown away and soooo impressed by their excellence and professionalism. I wish they had a bigger store and more products but probably better for my credit card they don't. They still have an amazing and very curated selection of products. I only shop here for skincare and hair products!
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July 2025 by Jennifer Lopez
The cashiers were really nice and helpful. This was my first time coming to the location and they really helped me find good products, especially for my curly hair! I definitely recommend anyone visiting.
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July 2025 by Evelyn Brand
I came all the way here only to find them closed on a Monday at 6pm!
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April 2025 by Abdul Elmi
Kaitlin is an absolute gem! She really knows her stuff and went above and beyond to help me track down the last remaining bottle of Parfums de Marly Althair. Her product knowledge, professionalism, and genuine enthusiasm made the whole experience amazing. If you’re shopping at Bluemercury and want expert guidance with a personal touch, ask for Kaitlin — she’ll take care of you!
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April 2025 by Mahin J
The staff is so helpful and nice!
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September 2024 by JING
Employees are very friendly and helpful.
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September 2024 by Eva Jing
Employees are very friendly and helpful.
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September 2024 by lara tang
I told the girl working exactly what skin problems I was having, and that I wanted just
one product and not a whole regimen or anything, and the associates suggestion actually works. Pricey but it did as advertised. It’s a stick for fading dark spots which is interesting because I’ve never seen one before, and I don’t really like serums. And it has been working too. Very pleased
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September 2024 by Becky G
The sales associates were chatting in back. After several minutes looking at Chantecaille one associate finally came over and was very unprofessional and rude. I left. The store is dark and poorly laid out. This was lunch time on a Friday.
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June 2024 by Julie Elaine Brown
this place is a mess. The associates are so unbelievably rude, Interestingly, they seem to ignore anybody who doesn’t look like a teenager aka, the people who actually have money are ignored. I went in and made a purchase recently and I knew more about the colors and products than the associate. Don’t waste your time and FYI, the website customer service is just as bad.
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April 2024 by Michael Dumican
My wife had an extremely bad experience at the Newbury St location. The associate was a bald women who was dressed sloppy and inappropriate with a terrible attitude . She was unprofessional and racist towards my wife and her friend. The associate was condescending in the way she spoke to clients as well as other associates. You should be ashamed of the people you have representing a store with such expensive products. If we are paying a substantial amount of money for things the associates should be dressed professionally and not like they rolled out of bed
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October 2023 by Sandra T.
Unfriendly and unhelpful. I walked into this store and two sales assistants just looked at me. No greeting whatsoever. Another only interacted with me when I specifically asked her a question. They did, in fact, have the product I was looking for but I decided to take my business elsewhere.
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October 2023 by Svetia Rusenova
Thank you Tanya for gift wrapping and being so nice. I’m so impressed.
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October 2023 by Giovanni “Gio”
The store was busy but Tania took her time and wrapped my fragrance and even sprayed the tissue.
