Budget Car Rental
Car Rental
Hours:
15 Transportation Way, Boston MA 02128
Hours
About Budget Car Rental
Budget Car Rental receives mixed reviews from customers. Many travelers express frustration with long wait times, often exceeding two hours, especially at the rental desk where only a few staff members are available to serve a large number of customers. Some customers suggest that the process could be improved through better technology, such as self-check-in options. Despite the delays, once at the counter, the car handover is quick, typically taking about five minutes. However, there are complaints about not receiving the booked vehicle, raising concerns about the reliability of reservations. On a positive note, customers appreciate the quality of the cars, describing them as good, with low miles. The return process is generally straightforward, and the staff is noted to be helpful and polite. Overall, while Budget Car Rental has good vehicles and friendly service, the long wait times and reservation issues are significant areas for improvement.
Most Recent Reviews
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October 2026
The rental went great. A bit more pricey than advertised. The counter had only 2 people working, so the wait was about an hour.
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July 2026
Nikita and Nirva were super helpful and were so accommodating when our luggage didnt fit with the car that was given to us. Super nice!!
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July 2026
Extremely long line during World Cup. Tough circumstances but Bobby handled it like a pro. This guy needs to be running the place. He was very professional and got us out of there as quickly as possible.
More Comments(438)
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East Boston, Massachusetts
