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June 2025 by Victoria Meyer
Let's start with the app. The app and texts from CVS don't reflect what's actually happening with my prescriptions, what's been filled, how many refills I have left, telling me it's too early to order when little to my knowledge because I'm forced to call the store and fight off a panic attack while I wait for someone to call me back I'm told that they've ordered my meds and the app and texts are wrong and to call. I'm not an entitled customer complaining to the manager about my meal. These medications keep me alive. Tell corporate to get their act together. This store is perpetually understaffed and people that fill in aren't communicated with which leads to more anxiety and chaos. It's even more anxiety provoking having my only option to be is to leave a voicemail and then to wait an hour or longer for someone who may or may not know what they're talking about to call me back because the app is completely unreliable and the texts are inaccurate half the time.
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June 2025 by S. N.
Seems like a typical CVS but then you have Obaida working there who is truly a gem. I first noticed her care, patience, and kindness to elderly customers and then experienced it myself. Thanks again, Obaida!
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May 2025 by bmerida_18 Marry
Came here for a vaccine and they didn’t even help. They said they’re going to have lunch soon but it was 1pm and they had time they just didn’t want to do it and send me back and I needed that vaccine. Terrible.
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May 2025 by Jay Dernov
Pharmacy never answers the phone. They're always short-staffed and service is always slow. I give two stars only because there are a couple pharmacists that are nice and actually try to help and I feel terrible for them because they're clearly overworked, surrounded by bad staff, and not supported by corporate like they should be.
Also, CVS is constantly out of common prescription medications, so much so that I have to go to Walgreens even though CVS would be cheaper with my insurance. They are a bad company all around.
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May 2025 by Brett Erickson
Pharmacy technicians are incompetent and rude. Needs management overhaul.
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April 2025 by Fatikhan Gasimov
Pharmacy staff is too lazy.
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April 2025 by Rae C
My friend went to get allergy medication, she grabbed the card, that said $13 for 12 pills. She did not realize that they gave her the wrong one, and they charged her for $30, not realizing that they gave her the 30 pills. (So they didn't look at the box before handing it to her or the card she gave them) She went to exchange it so she can get the correct one that she wanted. And they would not refund her and they will not accept it an unopened box. They also did not tell her that she could not return it at the pharmacy. After purchasing. Even if it was their mistake in the first place.
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April 2025 by James O'Connor
The pharmacy had a nasty attitude towards me when I asked a simple question about a vaccine.
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April 2025 by Chloe Buck
I went to pick up some shampoo because I had a coupon, and the self-checkout machine started beeping at me after I scanned a few items. Once I was finally able to get the cashier’s attention, she was extremely rude and accused me of stealing. I explained that I had scanned everything, but she didn’t believe me and wouldn’t stop harassing me until I literally took everything out of my tote bag and showed her that I was not attempting to steal anything. She didn’t even apologize. Their products are overpriced anyway. I recommend that anyone that wants to buy things without getting harassed just go to Star Market or Target (or order on Amazon).
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March 2025 by Adeba Osmani
Andrea is at the cvs 1927 beacon st is super helpful and great help , I appreciate her work and her kind support to the patients thx for having such a nice kind employee
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July 2024 by Zach Lukes
They have many things locked up. Staff never respond when you push the button to get something out of the case. You have to go find someone and then maybe they have the key, maybe they don’t. It’s incredibly frustrating to shop here, so I avoid it if I can.
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July 2024 by Dina Mancio
I like CVS the customer service are very bad
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June 2024 by mayra rios
I love this pharmacy they always on time with my prescriptions and never have problems. some people doesn’t understand that sometimes they are very busy and its a very stressful job. so thanks to each of you and a especially Franci for being so kind and helpful! God bless!
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May 2024 by Sebastian Lucena
Everything is locked up and then they make you walk with them to the front to purchase it
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April 2024 by Luis Figueroa
Store always out of items for example tide detergent is either low in stock or out of if; workers not very nice, I like the old lady there she’s always kind but there’s two new young girls that are so rude and they don’t greed or said Thank you to you, i honestly believe that this store has changed so much but not for the better, Thank you!
