Eastern Bank

Eastern Bank, Banks
Hours:
1413 Tremont St, Boston MA 02120
(617) 295-0683 Directions

Hours

Monday
9AM - 4PM
Tuesday
9AM - 4PM
Wednesday
9AM - 4PM
Thursday
9AM - 4PM
Friday
9AM - 5PM
Saturday
9AM - 12PM
Sunday
Closed

About Eastern Bank

Eastern Bank is a highly praised financial institution, known for its exceptional customer service and friendly staff. The bank representatives, such as Solange, are consistently described as pleasant, kind, and patient, going above and beyond to accommodate customers' needs. Customers appreciate the branch manager's warm welcome and the overall positive atmosphere at the Roxbury Crossing Branch, where the staff are described as happy, friendly, and always willing to engage in friendly conversations. While the reviews highlight the bank's strengths, a recent update suggests that some changes in personnel have impacted the previously vibrant and welcoming environment, leaving some customers longing for the return of the "fun, happy-go-lucky, friendly ladies" they had grown to love.

Most Recent Reviews

Write a review
  • February 2026
    Wonderful customer service! Shoutout to Solanyi, who proactively reached out to me to help fix an issue and took care of it right away.
  • October 2025
    Solange is one of the bank representatives she is always so pleasant kind and patient!! Extremely accommodating. Whether I run in with no appointment or if I make an appointment, she takes the time to make things simpler for me!
    She’s appreciated . They had great CD rates.
  • October 2024
    The best customer service ever! The branch manager is wonderful she greets every one that walks in with a friendly hello and a smile ? I love Eastern Bank Roxbury Crossing Branch!

More Comments(22)

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Eastern Bank

Bank in Boston, MA 1413 Tremont St, Boston (617) 295-0683 Suggest an Edit