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“I have been a customer for many years. The people in operations, namely Sarah Cashmir are very knowledgeable, courteous, and extremely helpful. She has helped me with countless issues relative to my account. She is a true asset to Mass Bay Credit Union.”
“Okay people, it's finally good to go to a credit union that cares. You need loans, notary public, Bank inquiries and life insurance. I really like this place no I'm serious you should come down here and get more acquainted”
“We were very please with our new processing rates. Most importantly we were happy that all our point of sale systems were upgraded throughout our 18 restaurants/cafes at a incredibly low cost. ❤️”
8:30AM - 5PM
131 Clarendon St, Boston
Banks
“I opened a business account with brookline a few years and can’t say enough good things, particularly the Clarendon branch. It’s so refreshing to be able to walk into a location where they actually know you and your business. I’ve been so impressed my wife and I set up a personal account as well.Is there service perfect? No. But they actually seem to care and that’s 5 stars to me.”
“Stopped in here to deposit cash ahead of transpacific post-holiday travel, and ended up having a genuinely good coffee experience.
The coffee itself was excellent. The aroma from the Verve Coffee setup was immediately noticeable and genuinely intoxicating in the best way. For Capital One cardholders, the 50 percent discount makes this an extremely good value, especially by Seaport standards. At that price point, the quality easily clears expectations.
The croissant was fine but unremarkable. Perfectly serviceable, but not something I would go out of my way for or feel compelled to comment on under normal circumstances. Macarons were offered as a bonus, which was a nice touch, though they leaned too sweet for my taste.
Service was polite but slightly performative. While waiting for my order, there was a bit of hovering that felt unnecessary. I was clearly just standing there waiting, no help required. Not a real complaint, more an observation that the scripted attentiveness occasionally overshoots the moment.
Overall, this worked very well for what it is. Convenient location, especially if you are heading toward Logan, strong coffee, and excellent value with a Capital One card. I would not treat it as a destination cafe, but as a practical and surprisingly satisfying stop when you already need to be there.”
“Antonio was super helpful in setting up my son's very first checking account...was patient, friendly & make sure he understood everything! Much appreciated!:)”
7:30AM - 3:30PM
10 Causeway St #436, Boston
Banks
9AM - 5PM
48 Salem St, Boston
Banks
“The bankers that I interact with at this branch are amazing and professional. Talking with Danny and Siraj are truly a pleasure. They understand what I was talking about and were able to provide insights. Awesome!”
9AM - 6PM
648 Warren St, Dorchester
Banks
“I had SUCH a pleasant experience. Had no idea this was a BLACK OWNED BANK. I was greeted, assisted and properly informed. I created a checkings account today and left with a goodie bag. I definitely will be back. Mrs Renea was AMAZING and super helpful. I will definitely be recommending to family and friends.”
8AM - 5PM
1 Center Plz, Boston
Banks
“Love the atmosphere! Service is efficient with friendly and helpful staffs. They are appreciative with customer relationships, I can feel they’re genuine in helping me and every customer. I have a wonderful service by Farizky, Mark, and Morris. Very recommended this Salem Five bank branch!”
9AM - 6PM
1333 Boylston St, Boston
Banks
“Stopped by TD Bank Fenway and had a great experience with Justin. I originally went in without knowing I could even get a business credit card, but he made it possible. He took the time to explain all the benefits and showed me how to use it the right way.
Really appreciate the help and highly recommend working with him.”
“Phylissa was great assisting with my accounts, debit replacement and more after I recovered from an cyber attack. I recommend for the kind and efficient member support.”
“I went to this bank because I was tired of getting fees/non- friendly tellers who could care less that my life savings is in their banks n they use MY MONEY to give loans out with high interest rates, yet they don't care to even know my 1st name. Harbor One knows who I am and very friendly to all their clients ?”
“Gisselle & Meghen are always extremely welcoming and always helpful! Im big on customer service and these two ladies are the reason I travel to this location for my banking needs!”
“Booked an appointment the day before to sort out some things with my existing personal account. Michael Fernandes (forgive me if I am misremembering the name) was so professional, efficient, and friendly!”
“I have been a member of ECU since I was 17. My mom was an employee of the gas company and I opened my first bank account there and kept it open and as my main bank account until now that I am in my forties. I have always had a good experience, and they always make me feel like they care about me as an individual. Most recently I got help with a car loan and it was the easiest most stress-free experience for me when buying a car due to the help from the lovely people at the credit union.”
“Thank You Domenica for your exceptional care. Domenica took her time and went above and beyond to satisfy our needs. We had an issue with an account that was not active since 2020 (because of one of the account’s members mistake), very confusing situation for us, but she made sure to deep dive into it for us. (Also she speaks Spanish, and her bilingual skills were crucial for my mom to understand). Thanks to her customer care we feel more confident banking with BoA now.
Shout out to Domenica. Thanks again.”
“I've been extremely satisfied with the level of service received from this bank. I am proud and happy that there is a black bank in my community. They cater to the unique services and needs of the demographics that larger banks don't focus on. I find their fees and rates to be very competitive. I love the vision of the leader and their accessibility to the community.”
“The tellers here have been nothing but friendly and accommodating. Every time I’ve been here has been a positive experience. The bank itself is also clean, has hand sanitizer, and situated close to the train station. Great bank, great employees- thank you!”
“I may have jumped the gun on this on, like to take back two stars, a recent change of staff has caused some Rudeness. I will leave it at that for the present, Frank, Mahony PS thank you for this opportunity .”
9AM - 6PM
24 Winter Pl, Boston
Banks
“More than satisfied: friendly and co-operative personnel as at the counter, as at personal services. Ms. Ngwenya (Store Spv) was extremely helpful and professional: all my questions were answered exhaustively, alternative acc plan offered, new debit card printed out in minutes. So it seems that customer care is in real focus of this team. Thank you!”
8:30AM - 4:30PM
636 E Broadway, Boston
Banks
“Our experience here from the very start was SERIOUSLY amazing! Yohanna, Keisha and Nadine were all so incredibly knowledgeable and helpful with getting an account set up to help my grandmother! I would highly recommend this branch!!”
“This place is amazing if you need a quiet cafe to work in or to take a coffee break. The staff are very knowledgeable to help grow your account and maximize on benefits all while enjoying a snack.
Vegetarian options: Most breakfast options are daily free plus the coffee
Kid-friendliness: Your kids can enjoy delicious hot chocolate with desserts
Wheelchair accessibility: Ramp access into cafe”
“I had an amazing appointment with Fatima. I didn’t have to wait at all and her service was amazing. She was incredibly helpful and answered all my questions. I heavily recommend coming to this branch.”
“Great customer service . I had a check stolen from post office box. It was a nightmare, but the staff helped me with everything. Closing opening accounts . Great BOA branch”
“I want to express my complete gratitude to Ms. Azaliae Rosario, who not only did her job, but went beyond by helping me with my application and making me feel safe, supported, and taken care of. If I liked Bank of America before, now I genuinely want to continue with my account because today I felt that they not only care about my money, but truly care about people. Thank you so much.”
8:30AM - 5PM
1134 Washington St, Boston
Banks
“I would like to recognize Rafaelito for his outstanding customer service.
He helped me find an important letter, and his assistance made a huge difference. Since English is not my first language and Spanish is my primary language, having someone so patient, understanding, and willing to help was incredibly valuable.
Rafaelito was professional, efficient, and genuinely kind throughout the entire process. He took the time to make sure I understood everything and helped resolve my issue quickly.
The bank should be very grateful to have an employee like Rafaelito. People like him make customers feel welcome, respected, and supported. Thank you, Rafaelito Ortiz de Jesus in south end branch, for your excellent service and dedication.”
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“Through our professional relationship, we’ve had the opportunity to see how this team operates behind the scenes and it’s consistently driven by integrity, honesty, and a genuine respect for both the organization and its clients.
The testimonials we’ve captured reinforce this again and again. Leader Bank not only offers highly competitive products and rates, but also equips its team with the tools and support needed to deliver the exceptional customer service they’re known for.
If you’re considering banking services or a mortgage, Leader Bank is a team I confidently recommend.”