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July 2025 by Letitia Bento
Joshua, the customer service rep was the utmost professional, and the mechanics on staff were extremely helpful with answering my questions about tread life and optimal tire replacement time.
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July 2025 by Theresa Mcintyre
Joshua Juste customer service was above and beyond, his pleasant demeanor and
excellent communication skills was 5 Stars. Keep up the great work.
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July 2025 by Lear Lessing
Jason was great at the service desk. Always kept me updated about my car, requirements, suggestions and more. Always when Jason is there, everything works so smoothly and nice. Thank you. Great place to take care of your vehicle
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June 2025 by Magz Magz
I can relate with a-lot of these reviews. To me it seems like this location is understaffed. How ever the service manager, EJ, is fantastic. He really cares and provides the best customer service, and tries to not only resolve inconveniences at his, but really cares about customers, service and vehicles. Very informative and explained all maintenances and why they are very important.
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June 2025 by Christopher Madden
This Firestone location is MISERABLE! I don't know why I keep coming back. This time, I was told that the service would be complete in a little bit over an hour, but my vehicle was finally brought into a bay after 90 minutes. Had I known the full time of service, I wouldn't have waited in the shop. For the second time immediately after my service, I had lights come on my dashboard. This time for low tire pressure. The only reason I still come back to Firestone is for the lifetime alignment, but the tech couldn't even complete the alignment. This comes after I was in a couple of weeks ago, and the service rep, the same one working that gave me the incorrect time information, misquoted me for a headlight replacement, and then doubled down assuring me that I was wrong.
Oh, and I forgot to mention, I tried to make an appointment over the phone and the tech left me on hold for 15 minutes until I hung up, so I had to make an appointment online, only to have my car sit in the lot or 90 minutes before anybody touched it!
Do better, Firestone. I'm not coming back.
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June 2025 by Semper Benjamin
Do not go on a Sunday. I scheduled an alignment for 1pm. Guys had me sitting there for over an hour as they kept skipping my car. I left when I realized the alignment guy went to lunch. The manager there Jason had no explanation at all. The rest of the guys were not doing anything at all. Just a terrible experience
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May 2025 by jb downy
Jason B is as professional as they come. Super patient and focused on helping. Textbook example of what a manager should be. I would highly recommend you deal directly with him.
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May 2025 by Holly Benjamin
10/10 highly recommend! Got an oil change and brakes done. Whole team was great but EJ specifically went above and beyond even on a busy day to ensure I was kept in the loop and fully understood what was wrong and the charges. Will continue to come back because of him!
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April 2025 by Colby Pitt
took my car in for an alignment and Firestone told me I had serious frame damage to my car and referred me to another shop to fix it. I took my car to a different mechanic who told me there was no damage to the frame and that all it needed was an alignment.
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July 2024 by Daniel Gold
Amazing techs. Very detailed and honest. People need to understand that good care needs time
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July 2024 by Paul A. Tuminaro
Such great professional service. It is always a pleasure to be a customer there.
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July 2024 by Charles Grillo
Joseph Marder, Sam, Oscar and technician Tennyson went above and beyond to repair my vehicle. My vehicle is thirteen years old. It took a lot to stabilize the front end. They stopped at nothing to make sure the vehicle was safe and stable. I am sincerely grateful.
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July 2024 by Mar Imbro
The AC problem occurred when it started to blow less and less cool air. Needed to check one more place. I am glad I did. At the vwet atart, Oscar led service always telling me what to expect and the Firestone team and Mechanic 'Manny' was dedicated ensuring that the A/C system got the required part and was in working order. Firestone priced the work fairly. The crew there demonstrated a collaborative model for problem solving, mutual respect, and care for the customer's care. Grateful I stopped by.
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June 2024 by John Rezek
Best price on an oil change. Friendly prompt service
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June 2024 by Wesley Hunter
I have never given a ten to any company but I must say that I appreciated everything from customer service to the actual meeting and reviewing with the technician. The work done has been up to my satisfaction thus far.
