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February 2024 by Aikaterini Dedeilia
Amazing service! I'm so glad I chose 1st Class Auto Body, and if any of my friends ever need anything like it, they will come here! Bob W was amazing, very friendly, and professional at the same time. The car came back in amazing condition, like brand new! Also, I have to say that the car was back to me super early and as we had discussed, and it was thoroughly cleaned inside and outside as well, without any addition to the price! Lastly, I love how at 1st Class auto body, everyone looks at the human and not just at the car, so they are all able to accommodate each person's needs. I recommend this place to everybody; it's the best auto body place ever!!!
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February 2024 by Cynthia Marquez
I wanted to give a BIG SHOUT OUT to 1sdt Class Auto and gratutude to Shawna, Bob, and their team for making my auto new again, so grateful how on top of everything with insurance, including us with updated and assured me to have a rental the day I showed unexpected with severe accident damage on my auto and 4 children. Thank you again! Will definitely recommend, and be there if needed for my auto or family and friends. Thanks again all!!!
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February 2024 by Stephanie Therrien
Someone evil violently keyed my car on both sides and three out of four door panels. I looked up places in East Boston to get it fixed and the reviews I saw for this shop seemed too good to be true. They were not. From the owner, to the administrators, to the mechanics, everyone was so kind, sympathetic, and helpful. They dealt with my insurance on their own throughout, and my car looked brand new and was completely cleaned inside and out when I went to pick it up. I'm so happy to have this place nearby to rely on. Can't recommend them enough.
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February 2024 by Jack Moldave
Top notch work here. Bob is a true professional and took the best possible care of me and my car. Will be recommending this shop to everyone I know.Added before and after shots to show the high quality work they did here.
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February 2024 by Andrew Petricone
By far the best experience I've had with anything car related. Bobby (owner) and his team are extremely personable, professional and communicative. My car literally looks better than when I bought it brand new off the lot - not kidding. Thanks 1st class!
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January 2024 by Andrew P.
By far the best auto body/mechanic experience I've ever had. Bobby (owner) took care of me and my car like I was a part of his family. His team was quick, professional and amazing communicators. If you're not going to 1st class...then I'm not sure what you're doing. Amazing.
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December 2023 by Yeny Tatiana Catano
Definitely recommending this place. Kevin was very honest and clear about my car being repair. He is the best. He contacted me for updates constantly. I never had to call to check on updates. Definitely will go back to this shop.He and his team left my car like new.
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September 2023 by Tim Oneill
Kevin was extremely professional, great to work with, had a quick turnaround time, and I didn’t have to deal with the insurance company at all. Would come here every-time I need body work done!
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September 2023 by Ed White
I seldom give 5 stars because I believe everyone can improve.I prefer the 1-10 scale and left another review using that.I started at a 1, then went to an 8 when I visited the shop. I felt much more confidant and had faith in Kevin. As things progressed, and I couldn't get anyone on the phone, honestly I thought I was in trouble. Long story short, I will be recommending Kevin and his staff to anyone who needs bodywork. I asked him for some cards and we got sidetracked. I went back and have a stack and I have added him to my network. He is a,'10' in my book!Quality of repairs? 10!! It took a little effort on both our parts, but we got there!Kept informed during repair process?NoThis was a nightmare and I don't believe this is Kevin's fault. This is Liberty Mutual's responsibility. they are setting these shops up for failure. They don't have the time to do this.Vehicle ready when promised?NoWe were given 6 completion dates. Falls back on Liberty Mutual. They require him to give them a date, and on August 30 my car was going to be repaired by August 25th lol.Additional work?NoI made sure everything was right before I left. Kevin was very patient and very helpful.Would you recommend shop to friend or family?Absolutely 100%Thank you and your staff for the incredible work and the beautiful detailing. I still can't believe how amazing it looks!!Services: Tires
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September 2023 by houda ASSIF
Unfortunately, nothing went as expected, the deadline for repair was not respected, they repair the parts and seized the engine of my brand new car in the middle. I won't recommend this shop to anyone.
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August 2023 by Lindsey Anderson
Not from the area and needed auto body work done. The shop was very attentive, professional & communication was great. They worked with my insurance and my repair was completed in a timely manner.Services: Painting
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April 2023 by angela coletti
Great experience! Amazing customer service. Mechanical and autobody repairs that were done perfectly. The car runs better than it did before I gave it to them!Services: Auto engine diagnostic
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March 2023 by إبراهيم خطاب
Absolutely pleasant and positive experience from first contact to finish! Admin and technical staff are all wonderfully behaved and they show they care!
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February 2023 by Gabor Bethlendy
The work quality is good but when they damage your car while in the shop and then charge you for it that feels like a rip off.Services: Painting
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January 2023 by Alexander R.
I can't imagine finding a better body shop. Bob Jr and his staff were diligent and professional throughout my car's repair. I made the choice to keep a car that my insurance had deemed total loss. Bob Jr was responsive and transparent about the costs and how the vehicle would turn out. It looks great, runs great, and the repair was done within a reasonable timeframe and at a cost that I found very reasonable to keep the car running vs. shopping for a new one with the car shortage out there. Also, the shop staff will help you get a rental car at their location if needed.