Helly Hansen provides very high quality products and excellent customer service. The staff is helpful and knowledgeable, making customers feel valued. They are known for protecting your investment through their warranty. The store itself is described as beautiful. Staff assist with finding the right fit and offer great product suggestions and recommendations. However, the in-person service contrasts with phone service, as calls are often not picked up. Overall, experiences at the store are frequently described as great and outstanding.
Very high quality and excellent customer service. I had an issue with my ski Jacket, Anya was very helpful and she helped me take care if it through warranty. They make you feel valued by protecting your investment in their product.
October 2025
This beautiful Helly Hansen store in the Seaport Boston is outstanding. We were greeted by big smiles from Jack. We needed gifts for our sailing boys and grandson. He was so helpful, and so helpful with us. I asked about their clearance rack, and he told me it was just removed. No problem here. So Wahoooooooo Helly... read full comment
June 2025
Was buying some HH foulie gear online and they let me come in and try some stuff on to get the right fit. Much appreciated, helpful staff!
