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March 2024 by SarahK
The drinks were delish and the food was so fulfilling. We loved the exciting and pretty atmosphere. Very impressed with the fact that this just opened and service was very attentive.
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March 2024 by Alemap
Waited 2 hours for entree to come out after we had to hound down the waiter to ask how much longer. We were told they dropped the Ribeye and had to make a new one but this was never communicated to us until we asked on top of already making reservations month ahead. We did not eat the food and left due to lack of customer service.
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March 2024 by
Today, we visited the Sugar Factory, where we enjoyed the delicious food, as expected. However, the service fell short of our expectations. In addition to encountering an unpleasant attitude from Lorena, we found the server layout to be problematic, making it difficult to locate our server throughout our visit.
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March 2024 by
We had a 6pm reservation and didn't get sat until after 7pm. To kill time we had our preteens sitting at tables in the bar area and ordered them all fun drinks. The drinks were cute but not worth $40. The service was slow, the food was average and It was super loud. Both bar areas were empty or nearly empty and the ambiance was meh.
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March 2024 by
The food and drinks were good. Overpriced but I get it, you're paying for the whole experience. Our server took 15 min to get to the table to say hello. We ordered everything together, drinks and food. Our food came about 15-20 min later and still no drinks. We finished eating when the last drink came, about 45min for a non-alcoholic juice drink that was missing some items in the description. Plenty of open tables, lunch on a week day. Yes, my kids loved the dry ice in the drink.
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March 2024 by
We celebrated our daughter and her friend's birthday at the restaurant! I thought it was a great place to celebrate an occasion. The atmosphere was very festive. The dessert and drink offerings were over the top for a special occasion experience! The wall back drops were so pretty. The special events coordinator was very helpful. Service was a little slow but it was ok because we were having fun. I loved the roaming photographer to commemorate the evening. Loved it!!!
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March 2024 by NicoleB
We had a reservation at 5pm. Got to the restaurant about 10 min early and checked in. At 5:20 finally asked at front when we might be seated (we had plans at 6:45 so needed to be out by 6:30). They sat us in the bar area because “there were many large groups upstairs.” OK - fine. Understandable. Then when trying to order, they didn't have the first 2 things I tried to order so I was stuck with an appetizer as my 3rd choice. The drinks were presented beautifully but very watered down. All in all I would not recommend.
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March 2024 by KristenG
The server was nice, but the service was not good because they forgot my drink. They finally brought it like 10 minutes later when we reminded them then they brought us the food. They forgot my daughter's rainbow burgers I'm gonna give us the food. They looked at me and asked if I was waiting for anything else and I said yeah she never got her burgers so then while everyone else was eating she had to wait for her food to be cooked then when they brought the burgers, they forgot the duck that comes with it, so we had to ask them for that. Also the food that came out first was just kind of cold and not good. Definitely not worth the price although the restaurant itself does look cool and drink that smoke was pretty cool, but that's about the only good thing about it.
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March 2024 by
It was my birthday and they were very sweet and the waiters sang happy birthday to me. Along with some icecream with a candle on top! The overall service was great, food was great, my guests and I had a wonderful time!
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March 2024 by Capekiwi
Great experience, food was surprisingly delicious. Food was reasonably priced, burgers were huge. Kids wanted fun drinks but felt those were a little expensive for $36 however compromised with shakes for $20 which were bigger than I imagined and a meal in itself. Would definitely consider going back.
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March 2024 by
Our waiter, Sergio, was excellent. The milkshake was loads of fun and tasted good too! Cocktails were good. My dinner (Asian Salad) was just okay. Atmosphere was fun, lots of fun places to take pictures
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March 2024 by
It was overall a great experience. Had reservations so seating time was immediate. Waiter was great, attentive and knowledgeable of the menu. Food was tasty! Process to check out was swift. Had a great time!
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March 2024 by
I was very disappointed in the sugar factory. My daughter and her friends were very excited to celebrate her 13th birthday. However, the building and ambience were a let down.  The food and drinks were very overpriced. $46 for a cocktail??  Our main meal came out within minutes but then the server never came back to get the girls milkshake orders. I sat at the bar with my husband and the bartender never came over to us. We kept calling him over to order and even to eventually pay our bill .  This restaurant is truly overrated, and very disappointing to these young girls!
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February 2024 by BeverlyC
Walking in the restaurant is so pretty - We were greeted postively Our waitress was on point and the other waiter checked in on us too The food was fantastic, we got the rainbow sliders, our drinks were good The atmospehere was quiet at 4 pm - we were not rushed to eat.
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February 2024 by
We really enjoyed the experience at Sugar factory for my birthday. The atmosphere was great and the food was delicious. It was definitely worth it. We are looking forward to our next visit. Thank you
