Le Labo on Newbury Street is a small, basement-level store that offers a unique fragrance experience, with a focus on handcrafted products. The store's interior can seem a bit chaotic, with boxes strewn around, and the atmosphere is quiet and not crowded. Visitors often find the staff to be knowledgeable and helpful, especially one associate who shared helpful tips and made the experience pleasant. Customers appreciate the ability to see their orders being hand-crafted, which adds to the charm of the store, especially for those with a background in chemistry or a keen interest in fragrances. However, some reviews mention less favorable experiences. A few customers found the staff unfriendly and unhelpful, with one describing a dismissive attitude when testing fragrances and questioning the product's longevity. There are also concerns about the testing process; blotters used for sampling sometimes appeared to be sprayed beforehand, leading to confusion about scent development and longevity. Some customers feel that the fragrances are overpriced and lack staying power, with specific scents like Santal 33 being considered overrated. Additionally, issues with product consistency were reported. One customer purchased a perfume that smelled significantly different from the tester, with the store later explaining the scent needs time to settle, which was unsatisfactory for the customer. Despite some positive experiences, such as personalized service and product craftsmanship, the inconsistent quality and perceived high prices have led some to question the value of Le Labo's offerings. Overall, Le Labo on Newbury Street provides a memorable, handcrafted fragrance experience but may not meet everyone's expectations regarding customer service, product consistency, or value.
Minimalist lab-style vibe, perfumers are super professional with detailed scent explanations. Custom blending and engraving are unbeatable, no pushy sales—quick, satisfying shopping for unique fragrances!
February 2026
Stephone was super attentive and was very knowledgable. I see him often every time I visit and is always happy to offer his assistance.
September 2025
I had a wonderful experience with Michael! He took the time to explain how the brand works, the different fragrances, and the available sizes. He provided all the information I needed in a very clear way. I bought a few smaller perfumes to try, and he even included some samples. Overall, it was a great experience!
